Night TEC Alarm Centre Coordinator — Calm Care

Livity Life Ltd; Worcester; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

23 days annual leave

Company Pension Scheme

Life Assurance

Rewards scheme – 200+ exclusive perks

Job summary

Livity Life Ltd is seeking a Nights - Contact Centre Call Coordinator to join our Technology Enabled Care (TEC) Alarm Receiving Centre in Worcester. This on-site role handles incoming alarms and calls, delivering compassionate support to vulnerable service users, and works 9pm–7:30am on 4 on/4 off shifts in a fully office-based environment.

You will respond to alarms, update records, coordinate care, and ensure timely escalation when required, while maintaining TSA guidelines and exceptional

Qualifications

• GCSEs including English or equivalent.
• Knowledge of TEC services or the public sector is beneficial.
• Excellent communication skills are essential.
• Able to work under pressure and maintain calm demeanor.

Responsibilities

• Answer calls within SLA times and update care records after interactions.
• Carry out wellbeing and service user calls as required.
• Provide remote care, support and coordination as per plans.
• Escalate issues following TSA guidelines and notify appropriate staff.

Skills

Communication skills

Relationship building

Administrative skills

Microsoft Office

Independent working

Flexibility

Education

GCSEs including English

Tools

Microsoft Office

Job description

Livity Life Ltd is seeking a Nights - Contact Centre Call Coordinator to join our Technology Enabled Care (TEC) Alarm Receiving Centre in Worcester. This on-site role handles incoming alarms and calls, delivering compassionate support to vulnerable service users, and works 9pm–7:30am on 4 on/4 off shifts in a fully office-based environment.

You will respond to alarms, update records, coordinate care, and ensure timely escalation when required, while maintaining TSA guidelines and exceptional