Team Support Administrator

National Grid; United Kingdom; Remote; GBP 21,000 - 29,000; Full time

Job summary

National Grid Electricity Distribution is seeking a Team Support at the Swansea depot for a 12-month, office-based temporary assignment.

You will handle customer calls about new supplies and faults, co-ordinate work with teams and Craftspeople, and manage all associated administration, data input and weekly scheduling, with full training on internal systems.

The role requires clear communication, organisation, and the ability to work to tight timescales within a small team.

Qualifications

• Candidates must have English and Maths GCSE (Grade C/Level 4) or equivalent.
• Strong customer service and communication skills.
• Ability to work independently and as part of a small team.

Responsibilities

• Prepare construction/maintenance/replacement work and coordinate team activities.
• Coordinate the team’s response to network faults.
• Respond to customer enquiries verbally and in writing.
• Assist the Team Manager with work programming.
• Input data into the appropriate data base as support to the Field Teams.
• Assist other Team Members as required.

Skills

Communication

Organisational skills

Data entry

Scheduling

IT systems

Microsoft Office

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

An opportunity is available for a Team Support based at our Swansea depot. This is a temporary opportunity for 12 months (subject to review) and will be office based.

Our Team Supports take customer calls on everything from new supplies to faults. It’s a busy and diverse role that will also see you co-ordinating work projects, teams, Craftspeople and managing all associated administration. This might be applying for permits, raising invoices, inputting data or creating the team schedule for the week. Every day is different in this role, you’ll be relied on by many people and you’ll often be working to tight timescales.

So you’ll need to be a good communicator who thrives in a busy environment and can bring excellent organisational skills. Representing the company to customers and our partners, working at the heart of a small team also requires lots of initiative and a proactive approach. You will have good keyboard skills and you’ll get full training on all our systems and applications.

You will need English and Maths GCSE Grade C/Level 4 or above OR Functional Skills Level 2 or above to apply.

Evidence of your qualifications will be required prior to appointment

Main Responsibilities

• The preparation of construction/maintenance/replacement work, and co-ordination of team activities.
• The co-ordination of the team’s response to network faults.
• Responding to customer enquiries both verbally and in writing
• Assisting the Team Manager with work programming
• The inputting of data into the appropriate data base as support to the Field Teams
• Assisting other Team Members as and when required

Ideal Candidate

We are seeking an individual with strong customer service and communication skills, who is able to work effectively using their own initiative. Be reliable, well organised, and capable of working as part of a small team, while prioritising tasks in a fast‑paced environment.

You will have experience using Microsoft Office and be confident working with IT systems, full training will be provided on all internal systems. Some financial experience, scheduling of work in a similar environment and working with data would be highly beneficial.

You should possess excellent verbal and written communication skills, enabling you to communicate clearly and professionally with internal colleagues and customers, while consistently representing the Company in a positive and professional manner.

About Us

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.