Team Support Administrator

National Grid Electricity Distribution; Tregof; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

26 days leave + 8 bank holidays

Pension scheme with 12% match

Annual Share Save plan

Private healthcare

Employee Assistance Programme

Free on-site parking

Job summary

National Grid Electricity Distribution in Swansea is seeking a Team Support for a 12-month, office-based role at the Swansea depot. You will handle customer calls from new supplies to faults, coordinate work projects and manage administrative tasks. Strong communication, organisational skills, and proficiency with Microsoft Office and IT systems are essential.

Training will be provided. You will need English and Maths GCSE at level C/4 or Functional Skills Level 2 or above; evidence required

Qualifications

• English and Maths GCSE grade C/Level 4 or above or Functional Skills Level 2 or above.
• Evidence of qualifications required prior to appointment.

Responsibilities

• Prepare construction/maintenance/replacement work and coordinate team activities.
• Coordinate the team’s response to network faults.
• Respond to customer enquiries verbally and in writing.
• Assist the Team Manager with work programming.
• Input data into the appropriate data base as support to the Field Teams.
• Assist other Team Members as and when required.

Skills

Customer service

Communication

Organisation

Initiative

Teamwork

Data entry

Education

GCSE English & Maths

Tools

Microsoft Office

Database systems

Job description

The following content displays a map of the jobs location - Swansea

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

Job Introduction

An opportunity is available for a Team Support based at our Swansea depot. This is a temporary opportunity for 12 months (subject to review) and will be office based.

Our Team Supports take customer calls on everything from new supplies to faults. It’s a busy and diverse role that will also see you co-ordinating work projects, teams, Craftspeople and managing all associated administration. This might be applying for permits, raising invoices, inputting data or creating the team schedule for the week. Every day is different in this role, you’ll be relied on by many people and you’ll often be working to tight timescales.

So you’ll need to be a good communicator who thrives in a busy environment and can bring excellent organisational skills. Representing the company to customers and our partners, working at the heart of a small team also requires lots of initiative and a proactive approach. You will have good keyboard skills and you’ll get full training on all our systems and applications.

You will need English and Maths GCSE Grade C/Level 4 or above OR Functional Skills Level 2 or above to apply.

Evidence of your qualifications will be required prior to appointment

Main Responsibilities

• The preparation of construction/maintenance/replacement work, and co-ordination of team activities.
• The co-ordination of the team’s response to network faults.
• Responding to customer enquiries both verbally and in writing
• Assisting the Team Manager with work programming
• The inputting of data into the appropriate data base as support to the Field Teams
• Assisting other Team Members as and when required

The Ideal Candidate

We are seeking an individual with strong customer service and communication skills, who is able to work effectively using their own initiative. Be reliable, well organised, and capable of working as part of a small team, while prioritising tasks in a fast-paced environment.

You will have experience using Microsoft Office and be confident working with IT systems, full training will be provided on all internal systems. Some financial experience, scheduling of work in a similar environment and working with data would be highly beneficial.

You should possess excellent verbal and written communication skills, enabling you to communicate clearly and professionally with internal colleagues and customers, while consistently representing the Company in a positive and professional manner.

About The Company

Joining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:

• 26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
• Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
• Annual Share Save plan
• Contributory private healthcare scheme for you and your family
• Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
• Free on-site parking at all our main sites

Things you need to know

National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers. This role is subject to a satisfactory Barring Service (DBS) check. Depending on the role, different levels of screening and vetting are required. Some roles require a triannual check.

Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.

As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture.

Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.