Team Support Administrator, Kings Lynn

Berry Recruitment Group; King's Lynn; Hybrid; GBP 17,000 - 25,000; Part time

Benefits offered by this job

Remote work

DBS check

Job summary

Berry Recruitment Group seeks a Team Support Administrator to assist a key client in King's Lynn. The role involves screening online applications, handling enquiries, and delivering support to individuals, primarily from home.

Responsibilities include checking applicant eligibility on the portal, preparing weekly documents, verifying details via an ID platform, and managing communications. The 16-hour week spans three to four days (Thu/Fri preferred) with a DBS check required.

Qualifications

• Experience in administrative roles with customer interaction.
• Ability to manage workload, plan tasks, and meet deadlines.
• Strong IT proficiency and comfort with generic systems.

Responsibilities

• Support online applications and respond to enquiries.
• Prepare weekly documents by compiling information and cross-checking records.
• Verify applicant details using ID check platforms and monitor for fraud.
• Manage inbox, update notes, escalate issues to relevant team members.

Skills

Administrative experience

Customer facing

Initiative

Time management

IT skills

Tools

MS Office

Job description

Berry Recruitment are looking for a Team Support Administrator to support a successful client in King's Lynn.

You will be supporting the company to help assess online applications, respond to enquiries and deliver support to individuals.

Your key responsibilities will include:

• Working with the companies application portal to perform basic checks on applicant eligibility (checking employment history and supporting documents).
• Preparing the weekly documents ready for the company, compiling information already prepared by the team into a Word document and cross checking with the spreadsheet.
• Using an ID check platform to verify applicant details, being alert to the potential for fraud.
• Managing the inbox; responding to enquiries, updating applicant case notes, escalating issues to the relevant team members, responding to voicemail messages.

The ideal candidate should:

• Have experience working in an administrative and customer facing role.
• Be able to act on own initiative and to organise, plan and prioritise own workload to meet deadlines.
• Have strong IT skills and confidence working with MS and systems.

Hours:

16 hours per week flexibly spread over three to four days, to include Thursday and Friday.

Rate of pay:

£15.38 per hour.

This is a remote, work from home role with occasionally attending in-person meetings in King's Lynn.

This is a temporary position with the opportunity to go permanent.

You must be willing to undergo a standard DBS check.

We are committed to fair and inclusive recruitment. All applicants will be considered on the basis of their skills, experience, qualifications and ability to perform the role, and no applicant will be treated less favourably because of a protected characteristic under the Equality Act 2010.