Team Secretary

South Warwickshire University NHS Foundation Trust; West Midlands; Híbrido; GBP 23.000 - 27.000; Tempo integral

Benefícios oferecidos por esta vaga

Flexible working

Resumo da vaga

South Warwickshire University NHS Foundation Trust is seeking a Team Secretary to join the Medical Secretarial Team at Warwick University Hospital. The role involves audio typing/voice recognition, supporting elective and RTT pathways, and helping manage patient pathways in a busy hospital environment.

You'll type correspondence for outpatients and inpatients, manage appointment requests via Lorenzo, and maintain accurate records while upholding patient confidentiality.

Qualificações

• RSA III or equivalent speed and accuracy is required.
• European Computer Driving Licence is required.
• Proficiency with Microsoft Office and PAS is essential.

Responsabilidades

• Type all outpatient and inpatient correspondence and departmental letters.
• Request new and follow-up appointments using Lorenzo and liaise with consultants.
• Respond to patient and staff enquiries and route complex issues to the right team.
• Maintain 18-week RTT status and complete ITT forms as per SOP.
• Provide cross-cover for the secretarial team during leave.
• Set up and maintain filing systems and ensure proper archiving.

Conhecimentos

RSA III

Typing speed

Articulate communication

Friendly telephone manner

Prioritising tasks

Confidentiality

Teamwork

Excel knowledge

Formação

RSA III or equivalent speed and accuracy

European Computer Driving Licence

Ferramentas

Lorenzo system

PAS

Microsoft Office

Descrição da vaga

South Warwickshire University NHS Foundation Trust

Team Secretary

The closing date is 24 November 2026

We are looking for highly motivated, committed and passionate individuals to join our Medical Secretarial Team at Warwick University Hospital

The position is based at Warwick Hospital working Monday - Friday (37.5 hours per week) 5 day week (Part time also available), and will involve a mixture of home and office-based work.

Would you like job where you can expect:

Every day to be different.

Work with a variety of professionals.

Have an opportunity to contribute to a patient's journey.

Something that is really rewarding that gives you good job satisfaction.

Make some great friends and be part of a lovely community.

Help to implement/change processes to improve the healthcare experience.

Flexible approach to working.

Main duties of the job

To work as part of a team providing secretarial support for the consultants, junior medical staff and nursing staff within the team with particular responsibility for audio typing/voice recognition as delegated by the Secretarial Team Leader.

To support the management of the elective and/or emergency pathways to include Cancer, Referral to Treatment Targets (RTT) and E-referrals.

To support the delivery of a specialty specific single point of access for patients. To work collaboratively with other members of the administrative team within the Medical Secretariat.

About us

Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are 'Trusted to provide safe, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Job responsibilities

To type all correspondence relating to outpatients and inpatients, as well as typing departmental correspondence.

To request patients new and follow up appointments as required using Lorenzo system and liaising with appropriate consultants and departments.

To receive enquiries from patients and staff, resolving enquiries and forwarding more complex issues to the most appropriate member of the team.

To update and maintain the 18 week RTT Status, ensure accurate record keeping at all times. To complete ITT forms as required according to the Standard Operating Procedure.

To provide cross cover for secretarial team during annual leave and sickness.

To co-operate in the introduction of new procedures, policies or technology, including any technology associated with the Patient Administration System, and assisting managers in its implementation.

To set up and maintain filing systems ensuring all documents are accurately and are appropriately archived.

To obtain investigation results and exercise judgement to ensure that medical attention is urgently drawn to histology and urgent telephoned results and all results are filed in the patients records.

To take responsibility for patients notes in the office. To implement secretarial and administrative policies to track medical records and referral letters using Lorenzo.

To take responsibility of patient electronic records and ensure data is relevant, up to date and accurate, logging data where necessary.

To open and distribute post, prioritising any urgent post and ensuring relevant documentation is attached in addition to acting promptly and appropriately to all e-mail correspondence.

To action all routine leave requests for the medical staff promptly in accordance with Trust Policy including completing the electronic session cancellation form and forwarding to the appropriate person within the given timescale.

To maintain clinicians diaries, ensure meetings are arranged and undertake minutes for meetings as and when required.

Person Specification

Qualifications

• RSA III or equivalent speed and accuracy
• European Computer Driving License

Experience

• Working knowledge of Microsoft Office
• Working knowledge of PAS

Skills

• Articulate - excellent communications skills
• Friendly and professional telephone manner to support the above
• Good audio/copy typing skills
• Able to prioritise tasks
• Demonstrates potential to be able to work under pressure
• Demonstrate understanding of patient confidentiality
• Experience of Excel and Powerpoint

Personal Qualities

• Able to respond effectively to working alone or in a team
• Conscientious and hard working
• Ability to deal with distressing situations patients/relatives
• Ability to use initiative
• Honest and reliable
• To be able to adapt to change
• Flexible

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South Warwickshire University NHS Foundation Trust