Team Member soft play

Allscreens Nationwide Ltd; Tees Valley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

33% brand discounts across all brands

Wagestream – access earned pay when ne

Pension

28 days paid holiday

Free shares

Employee helpline

Team socials

Job summary

Mitchells & Butlers PLC is seeking a Team Member for the soft play area in Stockton-on-Tees. You will oversee the soft play zone, assist parents, and help maintain a happy, safe environment for children.

Must love working with children, be friendly, and stay organised. Responsibilities include answering guest queries, handling enquiries by phone, keeping areas clean, helping with birthday parties, and assisting with face painting and balloon modelling.

Qualifications

• Experience in guest/customer service.
• Ability to engage with children in a friendly manner.
• Flexibility to adapt to different situations.

Responsibilities

• Answer guest queries on products, prices, and facilities.
• Handle enquiries by phone in a warm, friendly manner.
• Keep reception and work areas clean and tidy for service.
• Create a fun, safe environment for guests and birthday parties.
• Face painting and balloon modelling.
• Sell food and drinks to guests.

Skills

Customer service

Team player

Love working with children

Job description

Company: Mitchells & Butlers PLC Salary: Competitive Salary Hours: Full-time Location: Stockton-on-Tees, TS19 8HH Job type: Permanent Posting date: 14 Aug 2026 Closing date: 27 Aug 2026

Team Member soft play

You’ll be responsible for maintaining high standards of play for all children, while promoting a happy yet safe atmosphere, overseeing the soft play area and assisting parents with any needs. It goes without saying that you must love working with children, have a good sense of humour and be a responsible and organised person.

WHAT YOU’LL DO IN THIS ROLE:

Answering guest queries on products, prices & house facilities/activities

Dealing with enquiries by telephone in a warm & friendly manner, endeavouring at all times to accommodate their requests

Ensure a clean & tidy environment at all times & ensure that the reception area is tidy & ready for service at all times

Help create a fun, exciting & safe environment so that every guest leaves wanting to return

Help run children’s Birthday parties, taking control and interacting with the children

Face painting & Balloon modelling

Selling of various food and drink items to guests

WHAT WE LOOK FOR IN OUR SOFT PLAY TEAM MEMBERS:

Someone who is able to adapt behaviour to different situations

Who also is able to generate ideas to increase sales/improve standards

Who also has the ability to work within an already amazing team!

Someone who has the ability to manage and control large groups of guests.

Oh and not forgetting, enjoys working with children!

WHAT'S IN IT FOR ME?

• Flexible shifts - to fit around the other important things in life.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands.
• Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!
• On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

Proud member of the Disability Confident employer scheme

Summary

You’ll be responsible for maintaining high standards of play for all children, while promoting a happy yet safe atmosphere, overseeing the soft play area and assisting parents with any needs. It goes without saying that you must love working with children, have a good sense of humour and be a responsible and organised person.

WHAT YOU’LL DO IN THIS ROLE:

Answering guest queries on products, prices & house facilities/activities

Dealing with enquiries by telephone in a warm & friendly manner, endeavouring at all times to accommodate their requests

Ensure a clean & tidy environment at all times & ensure that the reception area is tidy & ready for service at all times

Help create a fun, exciting & safe environment so that every guest leaves wanting to return

Help run children’s Birthday parties, taking control and interacting with the children

Face painting & Balloon modelling

Selling of various food and drink items to guests

WHAT WE LOOK FOR IN OUR SOFT PLAY TEAM MEMBERS:

Someone who is able to adapt behaviour to different situations

Who also is able to generate ideas to increase sales/improve standards

Who also has the ability to work within an already amazing team!

Someone who has the ability to manage and control large groups of guests.

Oh and not forgetting, enjoys working with children!

WHAT'S IN IT FOR ME?

• Flexible shifts - to fit around the other important things in life.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands.
• Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!
• On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.