Soft Play Team Member

Greene King; Newton upon Rawcliffe; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Career development

Brand discounts

Employee assistance program

Parental policies

Menopause friendly employer

Inns & hotels discount

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

Greene King’s Hungry Horse venues welcome families and friends. As a Soft Play Team Member you’ll help keep the play area safe and lively while delivering friendly service.

You’ll assist parents, coordinate birthday parties, and maintain a clean reception area, ensuring allergen controls are understood and English is spoken clearly.

Join a fun, inclusive team with development opportunities and employee benefits across Greene King brands.

Qualifications

• Willingness to learn and grow in a hospitality role.
• Passion for delivering great service to customers.
• Ability to maintain a positive, team-focused attitude.
• Sufficient spoken and written English to perform duties and understand allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience.
• Deal with enquiries by telephone in a warm & friendly manner.
• Maintain a clean and tidy environment and reception area.
• Create a fun, safe environment so customers want to return.
• Help coordinate and run children’s birthday parties.

Skills

Willingness to learn

Customer service

Positive attitude

English & allergen knowledge

Job description

Join us at Hungry Horse, where the drinks are always flowing and the plates are piled high, our pubs bring families and friends together. From footy days to family time, a swift drink after work, to a quarterly pool tournament – there’s always something going on. Beyond our delicious food and drink, we also love to serve up community spirit by getting behind the causes that matter most to our customers.

As a Soft Play Team Member, you’ll be responsible for maintaining high standards of play for all children, while promoting a happy yet safe atmosphere, overseeing the soft play area and assisting parents with any needs. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.

As a Soft Play Team Member, you will...

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deal with enquiries by telephone in a warm & friendly manner.
• Ensure a clean & tidy environment at all times and ensure that the reception area is tidy and ready for service at all times.
• Help create a fun, exciting & safe environment so that every customer leaves wanting to return.
• Help coordinate and run children’s Birthday parties.

What you’ll bring…

• Willingness to learn and expand your skills.
• A passion for giving great service and making sure every customer receives a warm welcome.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.