Team Member - Full Time

WSH Group

Reading

On-site

GBP 12,000 - 15,000

Full time

3 days ago

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Benefits offered by this job

Meal on shift

Endless tea and coffee on shift

Enrolment into the WSH pension scheme

28 days annual leave + birthday day

Enhanced maternity/paternity leave

Employee discounts portal

Mental Health support

Cycle to Work scheme

Career development opportunities

Job summary

Benugo in Reading is seeking a customer-focused hospitality team member to help deliver excellent service across front and back of house, including tills, food preparation, and cleaning tasks. This role requires flexibility across a 5-of-7 shift pattern, with regular weekend work and a positive, proactive approach.

You will be part of the team delivering quality food and beverages in-store, ensuring high standards of service, safety, and presentation while representing WSH and John Lewis in a

Qualifications

Customer-focused with ability to maintain quality service.
Strong communication and interpersonal skills.
Good organisational abilities in a busy environment.
Reliable, adaptable and able to work in a team.
Self-motivated and proactive in daily tasks.

Responsibilities

Ensuring the customer experience is maintained to the highest standard at all times.
Assisting with kitchen, front of house and back of house cleaning duties.
Organise deliveries, and ensuring fridges are stocked FIFO.
Clearing tables and maintaining a clean working environment.
Follow food safety, allergen and hygiene procedures at all times.
Work on tills, take orders, and serve food and drinks.
Attend training and development courses as requested.
Represent WSH and John Lewis professionally in behaviour, appearance and knowledge.
Carry out any other reasonable duties as required by management.

Skills

Positive can-do attitude

Strong communication skills

Good organisational skills

Ability to work under pressure

Reliable and team player

Self-motivated and proactive

Job description

This role encompasses working any 5 of 7 days in a week, with regular weekend work. You will offer the highest standard of service, providing a positive and efficient customer experience by preparing and serving quality food and beverages, maintaining a clean work environment, and delivering excellent customer service.,

Ensuring the customer experience is maintained to the highest standard at all times.
Assisting with any kitchen, front of house and back of house cleaning duties.
To organise deliveries, and ensuring the fridges are stocked, using a first in, first out process.
Assisting with clearing tables and maintaining a clean working environment.
To ensure all labels and prices are correct.
Maintain awareness of promotions, pricing and product information.
To be flexible to work on tills, following the cash handling procedures, taking orders and working on the floor, serving food and drinks.
Follow food safety, allergen and hygiene procedures at all times.
Work collaboratively with colleagues to meet service targets and maintain smooth operations.
To attend all training and development course as requested.
To always represent WSH and John Lewis in a professional manner in your behaviour appearance and knowledge.
To carry out any other reasonable duties as required by management.
Positive can-do attitude
Strong communication skills
Good organisational skills
Ability to work under pressure to meet business needs
Reliable and able to work well within a team
Self-motivated and proactive

When we founded Benugo we had a vision of not just creating superb, natural food but of giving London something that was a real experience. This vision is still true today. The Benugo brand stretches from our own award-winning high street stores to cafes and restaurants within some of the world's best loved public spaces and visitor attraction.

We are incredibly proud to be growing our partnership with John Lewis to deliver a new brand for their in-store restaurants in 32 of the retailer's stores. This is an incredibly exciting time to reimagine the offering with fresh, quality ingredients which are thoughtfully sourced and rooted in local suppliers.