Team Member - Back Of House

WSH Group; Welwyn Garden City; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Meal on shift

Tea and coffee on shift

WSH pension scheme

28 days annual leave plus birthday off

Family leave provision

Discounts and portal access

Employee Assistance Programme

MH First Aiders

Cycle to Work

Job summary

WSH Group is recruiting for a customer-focused role at Benugo, working across front and back of house duties in partnership with John Lewis. You will serve food and beverages, keep areas clean, stock fridges, and assist on tills as needed, with regular weekend work and a shift pattern of five days out of seven.

The position emphasizes delivering excellent customer service in a fast-paced environment while upholding food safety standards and professional conduct.

Qualifications

• Good organisational skills.
• Ability to work under pressure to meet business needs.
• Reliable and able to work well within a team.
• Self-motivated and proactive.

Responsibilities

• Ensure the customer experience is maintained to a high standard.
• Assist with kitchen, front of house and back of house cleaning duties.
• Organise deliveries and stock fridges using FIFO.
• Clear tables and maintain a clean working environment.
• Follow labels, prices, promotions and product information.
• Work on tills and serve food and drinks as required.
• Adhere to food safety, allergen and hygiene procedures.
• Collaborate with colleagues to meet targets and keep operations smooth.
• Attend training and represent WSH and John Lewis professionally.

Skills

Customer service

Teamwork

Organisational skills

Work under pressure

Self-motivated

Education

High school or equivalent

Job description

• Salaried Working Pattern: Full-time 5 Days Out of 7
• Compensation: up to GBP 12.71 - hourly

Company Description

When we foundedBenugowe had a vision of not just creating superb, natural food but of giving London something that was a real experience. This vision is still true today. TheBenugobrand stretches from our own award-winning high street stores to cafes and restaurants within some of the world's best loved public spaces and visitor attraction.

We are incredibly proud to be growing our partnership withJohn Lewisto deliver a new brand for their in-store restaurants in 32 of the retailer's stores. This is an incredibly exciting time to reimagine the offering with fresh, quality ingredients which are thoughtfully sourced and rooted in local suppliers.

This role encompasses working any 5 of 7 days in a week, with regular weekend work. You will offer the highest standard of service, providing a positive and efficient customer experience by preparing and serving quality food and beverages, maintaining a clean work environment, and delivering excellent customer service.

Job Description

• Ensuring the customer experience is maintained to the highest standard at all times.
• Assisting with any kitchen, front of house and back of house cleaning duties.
• To organise deliveries, and ensuring the fridges are stocked, using a first in, first out process.
• Assisting with clearing tables and maintaining a clean working environment.
• To ensure all labels and prices are correct.
• Maintain awareness of promotions, pricing and product information.
• To be flexible to work on tills, following the cash handling procedures, taking orders and working on the floor, serving food and drinks.
• Follow food safety, allergen and hygiene procedures at all times.
• Work collaboratively with colleagues to meet service targets and maintain smooth operations.
• To attend all training and development course as requested.
• To always represent WSH and John Lewis in a professional manner in your behaviour appearance and knowledge.
• To carry out any other reasonable duties as required by management.

Qualifications

• Good organisational skills
• Ability to work under pressure to meet business needs
• Reliable and able to work well within a team
• Self-motivated and proactive

Additional Information

• Meal on shift
• Endless tea and coffee on shift
• Enrolment into the WSH pension scheme
• 28days annual leave (plus extra day for your birthday off)
• Enhanced maternity, paternity and family friendly leave with length of service
• Access to everyday discounts and communication portal
• Employee Assistance Programme and qualified Mental Health First Aiders
• Cycle to Work scheme
• Opportunity to develop and further your career in an exciting company