Team Member - BP

Moto Hospitality; Eling; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Discretionary bonus

Colleague discount

Enhanced benefits

Funded qualifications

Weekly pay

Job summary

Moto Hospitality is hiring a Team Member (BP) to support our service stops across the UK. The role focuses on delivering exceptional customer service, handling orders efficiently and upholding brand standards on the forecourt and store.

You’ll join a friendly team, work late-night shifts, and contribute to a memorable customer experience. At £14.90 per hour, this position offers weekly pay, discretionary bonus potential, discounts across partner brands, and opportunities for funded

Qualifications

• Experience delivering friendly, efficient customer service.
• Ability to thrive in fast-paced, high-energy environments.
• Strong teamwork and communication with colleagues.

Responsibilities

• Greeting customers with a warm and friendly welcome.
• Processing orders and requests in a timely and efficient manner.
• Delivering brand standards to a level customers expect.
• Resolving enquiries with a customer-centric mindset.
• Replenishing displays to maximise product availability.
• Keeping workspace, store and forecourt clean and welcoming.
• Working with colleagues to foster teamwork.
• Leaving customers with a memorable experience to return for.
• Preparing the store for the following day’s trade.

Skills

Customer service

Teamwork

Adaptability

Communication

Job description

Team Member - £14.90 per hour

Thursday, Friday Saturday 11pm-7am

Address: Chieveley Services, M4, Oxford Rd, Hermitage, Thatcham RG18 9XX

Are you ready to be our next BP Team Member?

Here at moto we're looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, serving BP's premium quality fuels and exceptional customer service as we transform the UK's rest stop experience.

What We Offer Our Team Members

• Up to 1 week's discretionary bonus pay per year paid just in time for Christmas
• Up to 55% colleague discount across our franchise partner brands
• Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance
• Fantastic development opportunities including funded qualifications
• Weekly Pay

What You'll Be Doing As a Team Member

• Greeting customers with a warm and friendly welcome
• Processing orders and requests in a timely and efficient manner
• Delivering our brand standards to a level our customers have come to expect
• Resolving challenges and enquiries with a customer centric mindset
• Replenishing displays to provide maximum product availability
• Ensuring your workspace, store and forecourt is kept clean, tidy and welcoming
• Working with colleagues to deliver a culture of togetherness and teamwork
• Leaving our customers with a memorable experience worth coming back for
• Helping prepare the store ready for the following days trade

What We're Looking For In You

We're looking for someone who can effortlessly switch gears - thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.

What We Value

We don't just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we're also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.

Working for moto is truly amazing, but don't just take our word for it, we've been recognised in the Sunday Times Best Places to Work in 2024 and 2025!

We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work-life balance.

Disclaimers

• Hourly rates of pay may differ for under 18's
• Please note this role internally is known as Customer Service Assistant
• Annual bonus scheme is equivalent to work week's salary based on average hours worked over a defined period.

INDLP