Team Member

The Marlborough Head; Greater London; On-site; GBP 1,102,000 - 1,929,000; Part time

Benefits offered by this job

Training and development

Career progression

Team trips and socials

Employee Assistance Programme

£1000 referral bonus

Birthday day off

Cycle to work

30% discount

End-of-Year party

Job summary

Urban Pubs & Bars is seeking an Experienced Front of House Team Member for its lively pub on Drury Lane in London’s West End. You will own the floor, wow guests, and deliver sparkling service in a fast-paced setting.

We offer a competitive hourly rate, training and development, career progression, team events, and employee support programs. Get 30% pub-wide discounts and referrals bonuses, plus birthday leave and cycle-to-work options.

Qualifications

• Must deliver outstanding, guest-first service.
• Thrives in a high-energy venue with a supportive team.
• Keen to grow within a fantastic, award-winning company.
• Ready to build a career in a rapidly expanding, versatile business.

Responsibilities

• Welcome guests with warmth and take orders.
• Deliver polished service and leave guests feeling special.
• Stay cool in a busy, high-energy environment.
• Collaborate with the team to reflect our brand.
• Embrace learning and take on new responsibilities as you progress.

Job description

We're on the hunt for an Experienced Front of House Team Member to join our lively crew.. . Can you own the floor, wow our guests, and deliver service that sparkles? If hospitality is your jam, you communicate with flair, and you thrive in a fast-paced environment, we want to hear from you!. . A lively pub & kitchen tucked away on historic Drury Lane in the heart of London's West End. Pouring classic lagers, craft beers, and a curated selection of wines and premium spirits, all served alongside a delicious, seasonal food menu.. .

You Are:

• Passionate about delivering outstanding, guest-first service.
• A quick learner who takes initiative and brings big personality (we're proud to be part of the community, authentic, and celebrate individuality).
• Thriving in a high-energy venue with a fun-loving, supportive team.
• Keen to grow and develop within a fantastic, award-winning company.
• Ready to level up and build your career in a rapidly expanding, versatile business.

What You'll Do:

• Welcome guests with warmth, take orders with a smile, and ensure a smooth, memorable guest journey.
• Anticipate needs, deliver polished service, and leave guests feeling special.
• Stay cool and positive in a busy, high-energy environment.
• Collaborate with the team to reflect our brand in every interaction.
• Embrace learning and take on new responsibilities as you progress.

What's in it for me:

• Competitive rate per hour + tronc.
• Training and development.
• Career progression and promotion opportunities with regular new openings around the corner.
• Team trips, regular incentives and socials – a fun, family atmosphere.
• Employee Assistance Programme (EAP) to support you across those tough times.
• Good people know good people - an awesome referral scheme where you can earn up to £1000 per successful referral.
• Birthdays are for celebrating, so have the day off on us.
• Cycle to work scheme.
• Get out and about, you automatically get 30% discount across all our pubs, bars and restaurants.
• End-of-Year Annual Staff Party & Prize draws!.

Welcome to London's biggest independent pub company !. . Urban Pubs & Bars was founded in 2014 and has since expanded to an estate of over 67 pubs, bars and restaurants across London.. . In 2018, Urban Pubs & Bars was ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, recognising Britain's private companies with the fastest-growing sales. We were then nominated for 2 Publican Awards in 2020, winning the award for 'Best Managed Pub Company - 2-50 sites' on the night. In 2021, Urban was awarded 'Best Food-led Pub Company 2021' at the R200 awards, Urban once again won 'Best Managed Pub Company - 2-50 sites' in 2023 and most recently won 'Best Managed Pub Company - 2-50 sites' and Best food offering in 2026 and In 2025 & 2026 we were recognised by Sunday Times in the Top 100 Companies to work for.

Experience: Required
Employment: Part-time
Salary: up to £14 hourly