Team Member

Benugo Limited; Cambridge; On-site; GBP 18,000 - 23,000; Full time

Job summary

Benugo Limited is seeking a friendly Customer Service Assistant to join our Cambridge café, with a schedule of 5 of 7 days including weekends. You will offer the highest standard of service, prepare and serve quality food and beverages, maintain a clean work area and deliver a positive customer experience.

Key duties include serving on tills, assisting with front of house and kitchen tasks, keeping stockrooms and fridges organised, following food safety and allergen procedures, and collaborating

Qualifications

• Good organisational skills.
• Ability to work under pressure to meet business needs.
• Reliable and able to work well within a team.

Responsibilities

• Maintaining the highest customer experience at all times.
• Assist with kitchen, front of house and back of house cleaning tasks.
• Organise deliveries and ensure fridges are stocked using FIFO.
• Clear tables and maintain a clean working environment.
• Verify labels and prices are correct.
• Stay aware of promotions, pricing and product information.
• Work on tills, take orders and serve food and drinks.
• Follow food safety, allergen and hygiene procedures.
• Collaborate with colleagues to meet service targets.
• Attend required training and represent WSH and John Lewis professionally.
• Carry out other duties as required by management.

Skills

Good organisational skills

Ability to work under pressure

Reliable and team player

Job description

This role encompasses working any 5 of 7 days in a week, with regular weekend work. You will offer the highest standard of service, providing a positive and efficient customer experience by preparing and serving quality food and beverages, maintaining a clean work environment, and delivering excellent customer service.

Key Responsibilities

• Ensuring the customer experience is maintained to the highest standard at all times.
• Assisting with any kitchen, front of house and back of house cleaning duties.
• To organise deliveries, and ensuring the fridges are stocked, using a first in, first out process.
• Assisting with clearing tables and maintaining a clean working environment.
• To ensure all labels and prices are correct.
• Maintain awareness of promotions, pricing and product information.
• To be flexible to work on tills, following the cash handling procedures, taking orders and working on the floor, serving food and drinks.
• Follow food safety, allergen and hygiene procedures at all times.
• Work collaboratively with colleagues to meet service targets and maintain smooth operations.
• To attend all training and development course as requested.
• To always represent WSH and John Lewis in a professional manner in your behaviour, appearance and knowledge.
• To carry out any other reasonable duties as required by management.

Skills & Experience Required

• Good organisational skills
• Ability to work under pressure to meet business needs
• Reliable and able to work well within a team