Team Manager - Reading Area

M&S Corporate Gifts; Reading; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Team Manager to lead their in-store colleagues in Reading. This role is pivotal in driving sales and service standards while fostering a culture of excellence. The ideal candidate will demonstrate strong leadership skills and flexibility, with a focus on developing talent and enhancing customer experiences. You'll work in a dynamic environment that values individuality and supports career progression. Join a forward-thinking team that is committed to innovation and inclusivity, making a meaningful impact in the retail landscape.

Benefits

20% colleague discount

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Tailored induction and training programmes

Wellbeing support including Virtual GP

Charity volunteer day

Qualifications

• Proven leadership track record and ability to lead through ambiguity.
• Digital confidence and understanding of systems to exploit them.

Responsibilities

• Drive a selling culture and raise team performance.
• Utilize data for operational decisions and improvements.

Skills

Leadership

Digital Confidence

Customer Service

Data Utilization

Flexibility

Job description

Team In Store

Store Reading

Location Reading, Berkshire

Contract type Permanent

Position type Full Time

Salary Competitive + Benefits

Closing date: 1st May 2025

• Intro
• About the role
• Meet the Team
• Our Support
• People Stories
• Benefits
• Colleague Networks
• How to Apply

Apply now

How We Hire

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

About The Role

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

Summary

Our Team Managers are responsible for leading the majority of our colleague population and are integral to the in-store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store.

One of the requirements for this role is flexibility to work across various departments. This in return provides a strong grounding across all elements of our business and therefore supports with career progression in the future.

We have a flexible / hybrid approach - talk to us about part time or job share opportunities in this role, if it’s meaningful to you, it’s important to us.

What’s In It For You

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special:

• 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What You’ll Do

Your key accountabilities will include:

• Driving a selling culture within your team
• Consistently raising performance and capability of the team to support developing internal talent
• Utilising and exploit data to support with operational decisions
• Implementing a continuous improvement mentality within the team and work in partnership with the wider team.
• Energising your team to deliver first class customer service within a fast-paced environment.

Who You Are

Your skills and experience will include:

• A proven leadership track record and the ability to lead effectively through ambiguity.
• Being digitally confident. Having an understanding of systems and have the ability to exploit them.
• Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers.
• Ability to juggle a number of priorities whilst still maintaining an excellent standard and working with pace.
• Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality.

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

How to Apply

Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.

Send us your application
Fill in our short application form and hit submit.

Online assessment
We’ll invite you to take part in an online assessment. This could be before or after your interview.

In-person assessment centre
We’ll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you’ve applied to.

Decision
After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.