Team Manager - Food - Cornwall Area

Marks & Spencer Plc; Topsham; On-site; GBP 32,000 - 45,000; Full time

Job summary

Marks & Spencer Plc in the UK is seeking a Designate Team Manager to lead from the shop floor, drive five-star service and strong commercial results. You’ll set the pace, raise standards and inspire a multiskilled team to deliver standout style and confident, guest-focused service.

You’ll use data and insight to guide decisions, coach and performance-manage with clarity and empathy, and navigate change with resilience.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the confidence to use data and insight to drive results.
• The ability to coach, develop and performance-manage with clarity and empathy.
• Confidence having constructive, sometimes difficult conversations.
• A resilient, adaptable mindset with the energy to lead through change.

Responsibilities

• Lead and develop a multiskilled team on the shop floor.
• Set standards for service, safety, availability and operational excellence.
• Drive strong commercial results through insight, pace and leadership.

Skills

Team leadership

Retail leadership

Data-driven decisions

Coaching & development

Customer service excellence

Tools

POS systems

Job description

Designate Team Manager - UK

Team Manager

Join M&S as a Team Manager in Food, where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

This isn’t a back-office leadership role. You’ll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We’re looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What success looks like

• A department that trades strongly, looks brilliant and delivers five-star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M&S

What we’re looking for

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behavior's
• This is a role for leaders who don’t stand still. Who raise the bar, back their people, and take real pride in delivering results the right way.