Team Manager, Catering

John Lewis Partnership; Cheltenham; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join a leading employee-owned business as a Team Manager in the catering department, where you will enhance customer dining experiences while leading and developing your team. This role involves ensuring smooth operations, maintaining safety standards, and fostering a culture of professional growth.

Qualifications

• Experience leading a team in a fast-paced, customer-focused environment.

Responsibilities

• Ensure catering operation runs smoothly for customers and Partners.
• Maintain high standards of food hygiene and safety.
• Empower team with authority and accountability.

Skills

Team leadership

Customer service

Food hygiene

Job description

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

As a Team Manager, you'll support your Catering Team to ensure that every customer visiting or interacting with our catering facilities (in-store cafes, restaurants, and dining rooms) receives exceptional service and a seamless, enjoyable dining experience. You will be an outstanding people specialist, leading, inspiring, and developing your Partners to help each reach their full potential.

Key Responsibilities

• Ensure the catering operation runs smoothly for both customers and Partners.
• Maintain high standards of food hygiene and safety, ensuring your team does the same.
• Minimize food wastage to protect profits.
• Empower your team to act with authority and accountability in a supportive culture that fosters professional growth and care.
• Build genuine relationships with customers and internal and external stakeholders.
• Collaborate with the wider shop leadership team and take on duty manager responsibilities when required.

Essential skills/experience you'll need

• Experience leading a team in a fast-paced, customer-focused environment.
• Training will be provided to help you perform at your best every day.

Desirable skills/experience you may have

• Personal Licence Holder.
• Intermediate Food Hygiene (Level 3).
• Disciplinary and Grievance experience.
• Hiring Manager experience.

The partnership

We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world. There’s never been a more exciting time to join us as we innovate, adapt, and diversify, always focusing on being brilliant at retail and passionately serving food lovers.

As Partners, we share ownership and the rewards that come with it. We contribute to our success, work together through challenges, and uphold our values of kindness and respect.

We embrace our differences, create an environment where everyone can thrive, and grow both individually and collectively.

Important points to note

• Some roles require pre-employment vetting, including DBS checks if applicable. You will be informed during the recruitment process, and completing vetting documents promptly is encouraged.
• Vacancies may close early if we receive a high volume of applications, so we recommend applying promptly.
• We support flexible working arrangements, such as flexible or compressed hours, job sharing, or shorter contracts. Discuss these options with the hiring manager during your interview.