Team Manager, Catering

John Lewis & Partners; Cheltenham; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading employee-owned business in the UK seeks a Team Manager for its Catering Team. The role involves ensuring exceptional service in in-store cafes and restaurants, leading and developing staff in a fast-paced environment. Candidates should have substantial experience in customer-focused settings and will receive training to excel in their responsibilities.

Benefits

Flexible working arrangements

Training and development opportunities

Qualifications

• Experience leading a team in a fast-paced, customer-focused environment is required.
• Personal Licence Holder and Intermediate Food Hygiene (Level 3) are desirable.
• Disciplinary and Grievance experience is a plus.

Responsibilities

• Ensuring the catering operation runs smoothly for both customers and Partners.
• Maintaining high standards of food hygiene and safety.
• Empowering the team to act with authority in a supportive environment.

Skills

Leadership

Customer Service

Food Hygiene

Job description

About the role

As a Team Manager, you'll support your Catering Team to ensure that every customer visiting or interacting with our catering facilities (in-store cafes, restaurants, and dining rooms) receives exceptional service and a seamless, enjoyable dining experience. You'll be an outstanding people specialist, leading, inspiring, and developing your Partners to reach their full potential.

Key Responsibilities

Working in our Catering operation is fast-paced. Your main responsibilities will include:

1. Ensuring the catering operation runs smoothly for both customers and Partners (employees).
2. Maintaining high standards of food hygiene and safety, ensuring your team does the same.
3. Minimising food wastage to protect profits.
4. Empowering your team to act with authority and accountability in a supportive environment that fosters professional growth and care.
5. Building genuine relationships with customers and internal/external stakeholders.
6. Collaborating with the wider shop leadership team and taking on duty manager responsibilities when required.

Essential skills/experience you'll need

Experience leading a team in a fast-paced, customer-focused environment is required. We will provide all necessary training to help you perform at your best every day.

Desirable skills/experience you may have

• Personal Licence Holder
• Intermediate Food Hygiene (Level 3)
• Disciplinary and Grievance experience
• Hiring Manager experience

About The Partnership

We are the largest employee-owned business in the UK, home to our cherished brands John Lewis and Waitrose. As Partners, we share ownership responsibilities and the rewards that come with them. Our purpose is to build a happier world, and we're committed to innovation, diversification, and excellence in retail and food service.

We foster an environment where everyone can be themselves, thrive, and grow both individually and collectively, emphasizing kindness, respect, and shared success.

Important points to note:

Some roles may require pre-employment vetting, including DBS checks and financial probity assessments. Applicants will be informed during the process and encouraged to complete these promptly to avoid delays.

We recommend applying early, as vacancies may close if we receive a high volume of applications.

We support flexible working arrangements, including flexible hours, job sharing, or shorter contracts. Discuss these options with the hiring manager during your interview.