Assistant Catering Manager

Bada Bingo; Northampton; On-site; GBP 30,000; Full time

Job summary

Join Buzz Bingo as an Assistant Manager in Northampton and become a key player in delivering outstanding customer service and managing operations effectively within our vibrant team. Offering a competitive salary and a variety of benefits, this role provides an exciting opportunity to thrive in the gaming and hospitality industry.

Benefits

Help@Hand health app

Thrive App for mental wellbeing

Employee Recognition Scheme

In-house training opportunities

5 weeks annual leave

50% off staff discounts

Life Assurance

Qualifications

• Previous experience managing teams in customer service roles.
• Proven track record of high customer service levels and profit delivery.
• Ability to set examples for customer service interaction.

Responsibilities

• Manage food and beverage operations and team performance.
• Deliver exceptional customer service through effective team leadership.
• Ensure compliance with health and safety regulations.

Skills

Customer Service

Team Leadership

Commercial Awareness

Problem Solving

Job description

We have an exciting opportunity for an Assistant Manager to join us here at Buzz Bingo Northampton. This role is working full time 40 hours andyou must be fully flexible to work during all opening hours, paying £30,000 p/a.

Join Our Team of Remarkable People

At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!

We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.

The Role You’ll Play

Responsible for the management of the food and beverage operation. Maximising sales and meeting profit and financial expectations while organising, leading and motivating the food and beverage team. To provide support and information to the CateringManagerin relation to the following key areas, income, GP, Stock usage & control, promotions, menus,recruitment, training and performance reviews. Supporting the bingo operation where required.

Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards – Employee Recognition Scheme
• In-house training – IOSH, First Aid, Fire Safety, Gamcare and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks
• Life Assurance

Your Responsibilities as Part of Our Team

• Deliver a culture of exceptional customer service by coaching direct reports to enable them to lead their teams and drive service levels in every session
• Effectively manage the team in their day to day activities by directing, delegating, coaching and supporting as appropriate. Providing clarity of performance expectations through regular feedback and the implementation of Performance Reviews for all members of the team
• Assist the General Manager in ensuring that the customer experience is consistently delivered
• Delivering an exceptional food and beverage offering, where quality and service is second to none
• Help reduce wastage and cost within the beverage and catering area
• Ensure departmental audits are completed as required by the business
• Ensure that the Company’s legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to
• Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
• Complete schedules for Catering and Bar that Maximise efficiency
• Maintain stock levels and order new supplies as required
• Act as the duty manager for the bingo club as and when required

The Winning Combination We’re Looking For

• Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality, or retail environment
• A track record of delivering high levels of customer service & profit delivery within the leisure, hospitality or retail industry
• Previous experience of deputising for General Manager/ Unit Manager in every aspect of responsibility and accountability for the unit including internal and external meetings and at regional meetings where required
• Evidence of bringing business acumen to decision making and understands the commercial drivers of the business
• Evidence of setting an example for customer service and interaction ‘on the floor’
• Commercial acumen and some knowledge of profit and loss
• Experience of successful building, leading and managing through teams with demonstrable effective performance management ability
• An outgoing nature: warm, friendly and able to establish effective relationships

As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team.

Applicants must be 18+

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