Team Leader Transactional Services

Kirklees Metropolitan Council; Tudhoe; Hybrid; GBP 42,000 - 47,000; Full time

Benefits offered by this job

Hybrid working

27 days annual leave

Job summary

Durham County Council is seeking a full-time permanent Team Leader for its Transactional Services Team in Spennymoor, Durham. You will manage, supervise, and lead the team, providing technical support and discretionary decision making to Customer and Transactional Services, while modelling the council's values.

In this role you will contribute to service planning, development and continuous improvement to achieve better outcomes in line with policy, regulations and governance.

Qualifications

• GCSE English and Maths at grade 4–9 or A–C, or equivalent experience.
• Refer to the attached person specification for the full criteria.

Responsibilities

• Manage, supervise and lead a Transactional Services Team.
• Provide technical support and discretionary decision making related to Transactional and Customer Services.

Skills

Leadership

Team management

Decision making

Customer service

Education

GCSE English & Maths

Job description

An exciting opportunity has arisen within Durham County Council’s Transactional Services Team for a full time permanent Team Leader.

WHAT IS INVOLVED?

You will be responsible for the management, supervision, and leadership of a Transactional Services Team. This will include the provision of technical support and discretionary decision making relating to Transactional and Customer Services. You will contribute to the wider service area management team and will lead by example in terms of embedding the vision, values, and behaviours of the council.

As Team Leader, you will assist and support in the strategic planning, development, and continuous improvement of Transactional Services to achieve better outcomes in line with the Council’s objectives and Government direction as well as Council Policies and Financial Regulations and relevant legislation.

If you wish to know more about this post, please contact Sharon Greener or David Smurthwaite via email at [e-mail] / [e-mail].

WHAT WILL I NEED?

You should have a good standard of education including English and Maths Graded 4 – 9 or A –C and/or the ability to demonstrate equivalent experience as detailed in experience, skills and knowledge sections in the person specification.

Please refer to the attached person specification for the full criteria.

If successful, you will be required to apply for a Basic Disclosure.

INTERVIEWS

Interviews will be held week commencing 16th November 2026.

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website.

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.

CONNECT WITH US

Follow us on Instagram

Like us on Facebook

Visit our website

#VPRS/161

Company: Durham County Council

Salary: £42,123 to £46,579 p.a. (Grade 11)

Location: Spennymoor, Durham

Sector: Corporate Services

Sector: Customer Services

Job Role: Team Leader