Hybrid Team Leader - Transactional & Customer Services

New Start; North East; Hybrid; GBP 42,000 - 47,000; Full time

Benefits offered by this job

Hybrid working

Local government pension scheme

Job summary

Durham County Council is seeking a proactive Team Leader for our Transactional Services team in Spennymoor. You will oversee daily operations, supervise staff, and make discretionary decisions to ensure high-quality customer service and efficient processes.

The role supports strategic planning and continuous improvement to meet government directions, council policies, and financial regulations. Applicants should have strong English and Maths skills and be prepared for a Basic Disclosure.

Qualifications

• Good standard of education including English and Maths GCSE (Grades 4-9) or equivalent experience.

Responsibilities

• Lead and supervise a Transactional Services Team, providing technical support and decision making.
• Support strategic planning, development and continuous improvement of Transactional Services.
• Contribute to the wider service area management team and uphold council policies.

Skills

Team leadership

Discretionary decision making

Customer service

Education

English & Maths GCSE

Job description

Durham County Council is seeking a proactive Team Leader for our Transactional Services team in Spennymoor. You will oversee daily operations, supervise staff, and make discretionary decisions to ensure high-quality customer service and efficient processes.

The role supports strategic planning and continuous improvement to meet government directions, council policies, and financial regulations. Applicants should have strong English and Maths skills and be prepared for a Basic Disclosure.