Team Leader Transactional Services

Durham County Council; Spennymoor; Hybrid; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Hybrid working (home and office)

Local Government Pension Scheme

27 days annual leave (rising to 32)

Job summary

Durham County Council is seeking a Team Leader to manage and lead the Transactional Services Team, ensuring delivery of high-quality customer and transactional services. The role requires strategic input, mentoring staff, and upholding the council’s values.

The post offers hybrid working options, a competitive rewards package and opportunities for professional development within local government. Interviews are scheduled soon after the closing period.

Qualifications

• You should have a good standard of education including English and Maths Graded 4-9 or A–C, or equivalent experience as detailed in the person specification.

Responsibilities

• Lead by example in embedding the council's vision, values and behaviours within the Transactional Services Team.
• Manage, supervise and provide technical support and discretionary decisions related to Transactional and Customer Services.
• Contribute to wider service area management and drive strategic planning, development and continuous improvement of Transactional Services.

Job description

An exciting opportunity has arisen within Durham County Council’s Transactional Services Team for a full time permanent Team Leader.

WHAT IS INVOLVED?

You will be responsible for the management, supervision, and leadership of a Transactional Services Team. This will include the provision of technical support and discretionary decision making relating to Transactional and Customer Services. You will contribute to the wider service area management team and will lead by example in terms of embedding the vision, values, and behaviours of the council.

As Team Leader, you will assist and support in the strategic planning, development, and continuous improvement of Transactional Services to achieve better outcomes in line with the Council’s objectives and Government direction as well as Council Policies and Financial Regulations and relevant legislation.

If you wish to know more about this post, please contact Sharon Greener or David Smurthwaite via email at [e-mail] / [e-mail].

WHAT WILL I NEED?

You should have a good standard of education including English and Maths Graded 4 - 9 or A –C and/or the ability to demonstrate equivalent experience as detailed in experience, skills and knowledge sections in the person specification.

Please refer to the attached person specification for the full criteria.

If successful, you will be required to apply for a Basic Disclosure.

INTERVIEWS

Interviews will be held week commencing 16th November 2026.

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website.

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.

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