Claims Team Leader

Adjusting Appointments Limited; Great Bentley; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Private healthcare

Pension

Life assurance

Health insurance

25 days holiday plus bank holidays

Job summary

Adjusting Appointments Limited in the United Kingdom is seeking an experienced Claims Handler/Insurance professional with supervisory experience to lead a team of specialist claims handlers within a global loss adjusting environment.

You will provide management support, oversee the claims lifecycle, monitor workload and holidays, conduct 1:1s and appraisals, identify training needs, handle escalated complaints, and drive personal targets while maintaining excellent customer service.

Qualifications

• Proven experience as a Team Leader or Supervisor
• Strong Management skills
• Insurance Claims background/experience
• Excellent communication skills
• Decision making skills
• Enjoy working in a fast-pace, pressured environment
• Good working knowledge of Word and Excel
• Industry qualifications or working towards

Responsibilities

• Provide management support to a team of claims handlers
• Lead and manage the team to ensure they are providing an exceptional customer service within SLA's
• Oversee and monitor the lifecycle of the teams claims handling
• Manage the team workload as well as holidays/absences
• Carry out 1:1 meetings and complete appraisals
• Identify training needs and implement necessary training as required
• Handle complaint calls received by the team
• Motivate the team ensuring targets and personal goals are achieved

Job description

An experienced Claims Handler/Insurance professional with a Supervisory/Management background is required to join a leading Global Loss Adjusters providing Loss Adjusting, Claims and Risk Management Services with a focus on Speciality Markets and Complex Commercial where you will oversee a team of specialist claims handlers.

You will provide Management support ensuring the success of the team.

Key responsibilities:

• Provide management support to a team of claims handlers
• Lead and manage the team to ensure they are providing an exceptional customer service within SLA's
• Oversee and monitor the lifecycle of the teams claims handling
• Manage the team workload as well as holidays/absences
• Carry out 1:1 meetings and complete appraisals
• Identify training needs and implement necessary training as required
• Handle complaint calls received by the team
• Motivate the team ensuring targets and personal goals are achieved

About you:

• Proven experience as a Team Leader or Supervisor
• Strong Management skills
• Insurance Claims background/experience
• Excellent communication skills, being able to communicate clearly in a structured manner to individuals and a team
• Decision making skills
• Enjoy working in a fast-pace, pressured environment
• Good working knowledge of Word and Excel
• Industry qualifications or working towards

Salary and Benefits:

This is a full-time, permanent role Monday to Friday 9am-5pm, Office based, in addition to a competitive annual basic salary you will also receive an excellent benefits package including private healthcare scheme, pension, life assurance and health insurance, 25 days holiday plus bank holidays