Team Leader - Support Hub

People's Partnership; Crawley; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company as a Customer Service Team Leader, overseeing a dedicated team to provide exceptional service and support. You will ensure customer satisfaction, manage team performance, and contribute to departmental objectives. This role offers growth opportunities and a supportive environment.

Benefits

Award-winning pension

Healthcare cover

Onsite gym

Access to personal trainer

Subsidised restaurant

Qualifications

• Experience in team management and customer service.
• Knowledge of pension legislation, especially auto enrolment.

Responsibilities

• Oversee team members delivering customer service and support.
• Monitor and manage staff competence and support development.

Skills

Team management

Customer Service Excellence

Communication

Interpersonal Skills

Empathy

Education

PMI Certificate in Auto Enrolment

Financial Services Qualifications

Job description

Description

People's Partnership has an exciting opportunity to join our growing team as a Customer Service Team Leader.

Main Purpose

To oversee team members delivering excellent customer service and technical support, tailored to the needs of the customer, throughout the life of their relationship with People’s Partnership. To ensure team members build and maintain customers’ trust and confidence to maximise customer, advisor, and third-party satisfaction and retention.

To effectively monitor and manage the competence of all staff, and encourage and support staff development and professional progression.

Effectively contribute to the achievement of the department’s overall objectives and apply the Treating Customers Fairly culture and principles within own job role.

Essential Skills & Experience

• Team management experience.
• Knowledge of pension legislation (particularly auto enrolment).
• Excellence in Customer Services.
• Ability to work with and across other business units.
• Empathy and sympathy with customer needs.
• Excellent communication, interpersonal, and presentation skills.
• Ability to meet deadlines within tight timelines.

Desirable

• PMI Certificate in Auto Enrolment.
• Other relevant financial services qualifications.
• Experience of employer/employee pension communications.
• Experience of DC pension platforms/interfaces.

People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer; please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.

Perks

Our people are our strength, so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus healthcare cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits, including our training programme, which is designed to give our people the support they need to develop a fulfilling career.

Salary Range