Team Leader Specialist Motor

Arthur J. Gallagher & Co. (AJG); Stretford; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

25 days holiday

Pension

Life insurance

Tickets - Gallagher Premiership Rugby

Job summary

Gallagher is seeking a Team Leader to manage a group of up to 10 Sales and Service Agents in our Insurance team. You will coach, motivate, and drive performance to achieve targets while ensuring high-quality customer service.

You’ll work closely with the Sales & Service Manager to shape strategies, coach top performers, and implement improvement plans across the operation.

Qualifications

• Experience in a contact centre environment, ideally in insurance.
• Strong people management and coaching skills.
• Proven leadership ability with a proactive, solution-focused mindset.

Responsibilities

• Lead and inspire a team of up to 10 sales and service agents to meet targets.
• Coach and mentor team members, manage performance, and implement improvement plans.
• Analyse performance data and optimise service delivery to meet KPIs.
• Collaborate with the Sales & Service Manager to shape sales strategies and opportunities.

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

Do you enjoy coaching and mentoring others on providing brilliant service to every customer? Are you looking for a job with line management opportunities, where you will be leading and inspiring colleagues to meet team goals? If so, we’d love you to apply for our Team Leader opportunity in our Sales and Service Insurance Team.

How you'll make an impact

Summary of the role: In this role, you will be managing a team of up to 10 sales and service agents who are all currently performing to a high standard! Some of your main responsibilities will be:

• Motivating, developing, and empowering a high‑performing team of Sales and Service Agents to deliver results and exceed targets.
• Driving daily success through smart call centre management: handling inbound/outbound activity efficiently, managing call queues, and hitting service level agreements.
• Coaching and mentoring your team. Celebrating top performers, supporting underperformers with improvement plans, and unlocking everyone's full potential.
• Analysing performance metrics and using data‑driven strategies to optimise productivity, improve service delivery, and meet KPIs.
• Ensuring every customer interaction is a great one with the ability to resolve escalations swiftly and accurately, whilst maintaining high levels of satisfaction.
• Collaborating with the Sales & Service Manager to shape sales strategies, identify new opportunities, and stay ahead of market trends.
• Recruiting top talent and making sure your team is always equipped with up‑to‑date knowledge and industry compliance.
• Working cross‑functionally with other departments and team leaders to build a strong, collaborative, and high‑impact call centre environment.
• Aligning with stakeholders, championing best practices, and driving continuous improvement across the operation.

About You

Skills and Experience Required/Desired:

• Candidates must have proven experience working in a contact centre environment, ideally within insurance, although this is not essential.
• A proactive, solution‑focused mindset with a flexible, can‑do attitude.
• Strong interpersonal skills and being able to connect, communicate, and build trust across all levels, including senior leadership.
• Confident in influencing decisions, managing conflict with empathy, and navigating challenging situations with professionalism.
• A natural leader with the ability to motivate others and drive performance through strong people management.
• Highly organised and self‑motivated, skilled at prioritising, meeting deadlines, and delivering results under pressure.
• A strategic thinker who can also deep‑dive into details, analyse data, and spot opportunities for improvement.

Benefits:

• A generous base salary of £30,000-£35,000 Plus Bonus
• Monday – Friday, between 9am – 6pm
• Benefits include 25 days holiday, pension, and life insurance.
• Training opportunities, fully funded qualifications, and learning and development courses.
• Progression opportunities.
• Department events.
• Fun, positive work culture.
• Gallagher Premiership Rugby Tickets.
• Gallagher Benefits Choice Portal.
• Employee referral scheme.

About Us:

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive, and people prosper. We live a culture motivated by The Gallagher Way, our set of shared values. A culture driven by our people, over 30,000 strong, serving our clients with customised solutions that will protect them and fuel their futures.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age, and those with caring responsibilities.

We want Gallagher to be the organisation that all our people are proud to be a part of and where everyone can call themselves one of the team. Where our culture is embracing of difference, where you can be the best and, perhaps most importantly, be yourself.

We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within our organisation, we will have a healthier, more innovative and ultimately more profitable business.

If this sounds like somewhere you’d like to join, we’d love to hear from you. If you require flexibility for a role you are applying for, give us a call to chat through the options.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities.

Although this role is listed as full‑time, if you’re in a job‑share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)