Call Centre Sales Specialist

Arthur J. Gallagher & Co. (AJG); Nottingham; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive compensation

Benefits program

Career development

Collaborative culture

Global reach

Job summary

Gallagher are looking for ambitious Sales Specialist’s to join Vasek Insurance, a growing Gallagher brand based in Nottingham. This is an exciting opportunity to join an expanding team where you'll build relationships with insurance brokers, support policy renewals and play a key role in retaining existing business.

If you enjoy speaking with people, building rapport and working towards targets, Gallagher will provide full training, support to gain industry recognised qualifications and genuine

Qualifications

• Experience in sales or customer service is beneficial.
• Confident speaking on the phone and outbound/inbound calls.
• Strong communication and relationship-building skills.
• Positive attitude, resilience and work ethic.

Responsibilities

• Contact brokers ahead of policy renewals and discuss ongoing insurance requirements.
• Handle inbound/outbound activity, manage call queues and meet SLAs.
• Build strong broker relationships through regular calls and excellent service.
• Identify opportunities to retain and grow existing business.
• Understand broker needs and coordinate with internal teams for best outcomes.
• Accurately record customer information across multiple systems.

Skills

Sales experience

Customer service

Phone communication

Relationship building

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.

You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

Gallagher are looking for ambitious Sales Specialist’s to join Vasek Insurance, a growing Gallagher brand based in Nottingham.

This is an exciting opportunity to join an expanding team where you'll build relationships with insurance brokers, support policy renewals and play a key role in retaining existing business.

If you enjoy speaking with people, building rapport and working towards targets, Gallagher will provide full training, support to gain industry recognised qualifications and genuine long-term career opportunities within one of the world's leading insurance organisations.

Location: Nottingham City Centre

Salary: £25,000 + OTE per year

Hours: Monday to Friday, 9am-5pm

How you’ll make an impact

You will be speaking with brokers who already have policies in place, helping to manage upcoming renewals and building long-term relationships. The focus is on retaining business, delivering a great customer experience and having proactive conversations that strengthen partnerships.

Your responsibilities will include:

• Contacting brokers ahead of policy renewals and discussing ongoing insurance requirements.


• Handling inbound/outbound activity efficiently, managing call queues, and hitting service level agreements.


• Building strong relationships with brokers through regular phone conversations and excellent customer service.


• Identifying opportunities to retain and grow existing business through effective relationship management.


• Understanding broker needs and working with internal teams to achieve the best outcome for clients.


• Accurately recording customer information across multiple systems.


• Working collaboratively with your team to deliver an excellent customer experience.

About You

What we’re looking for

• Previous experience in sales, customer service, or contact centres beneficial but not essential


• Confident speaking on the phone, making outbound and handling inbound calls


• Strong communication and relationship building skills


• Positive attitude, resilience and a strong work ethic

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation


• Comprehensive benefits programs designed to support your well-being


• Career development opportunities and ongoing learning


• A collaborative, people-first culture with accessible leadership


• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities.

Although this role is listed as full-time, if you’re in a job-share partnership, work-reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)