Team Leader / Senior Support Worker

Milewood Healthcare Ltd; Doncaster; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Competitive annual leave

Flexible working

Pension scheme

Employee Assistance Program

Lifestyle savings

Health cash plan

Holiday purchasing scheme

Welcome bonus

Job summary

Milewood Healthcare Ltd in Doncaster is seeking a Team Leader / Senior Support Worker to oversee day-to-day care delivery and support staff in delivering compassionate, high-quality care.

You will work closely with residents, families, and healthcare professionals to ensure personalised, safe care, with opportunities to lead, supervise and manage daily operations within the service.

Qualifications

• Previous experience in a senior support role or similar.
• Desirable NVQ Level 3 in Health & Social Care.
• Excellent written and verbal communication and interpersonal skills.

Responsibilities

• Lead and supervise day-to-day care in the home.
• Support staff, complete handovers and shift changes.
• Provide sleep-in coverage and night shifts as required.
• Maintain confidentiality and report concerns to the Registered Manager.

Skills

Team leadership

Staff supervision

Medication administration

Record keeping

Communication skills

Education

NVQ Level 3 Health & Social Care

Job description

Team Leader / Senior Support Worker

Full Time, flexible to work days and nights

Location: Doncaster

Salary: £13.90ph

About Us

At Milewood, we are dedicated to delivering the kind of support we would want both for ourselves and our loved ones.

As an established provider of forward-thinking living services for adults with disabilities in England, we have over 54 homes throughout the UK, Many are traditional buildings and they are all located in suburban areas, close to community services.

Our approach focuses on seeing care from the resident’s perspective, enabling them to access the choices and rights they deserve and promoting independence within an inclusive community.

About the Role

As a Team Leader, you will play a key leadership role within the home, overseeing day-to-day care delivery and supporting staff to provide compassionate, high-quality care. You will work closely with residents, families, and healthcare professionals to ensure care is personalised, safe, and effective.

This is a rewarding opportunity for a motivated professional who thrives in a leadership role and is passionate about senior care.

We are looking for a caring, committed and enthusiastic Senior Support Worker to come and join our team of established team of support workers to provide high quality and bespoke services to each of our clients.

As a Senior, you will play a pivotal role in providing frontline care to individuals, ensuring their safety, well-being, and overall quality of life. You will demonstrate leadership, support a team of Support Workers, and contribute to the smooth and effective running of the service. This role requires a dedicated, compassionate individual with the ability to lead, supervise, and manage daily operations within the service.

What we are looking for:

• Always maintain confidentiality regarding care and management.
• Report any serious concerns or issues directly to the Registered Manager.
• Delegate tasks within legal and professional boundaries.
• Attend and actively contribute to staff meetings and training sessions.
• Provide sleep-in cover or night shifts as required.
• Oversee and ensure the completion of tasks by support workers and undertake supervisions and observations.
• Contributing to and supporting the local management team with the support and development of the Support Workers and the service, including undertaking supervisions.

Skills and Experience

• Administer prescribed medication, ensuring accurate dosage, timing, and monitoring of patient care.
• Safely and efficiently use care-related equipment within the home.
• Respond to the emotional, physical, mental, and spiritual needs of service users.
• Assist with the personal hygiene and daily care of service users.
• Write daily reports on events and progress of service users.
• Ensure proper handover of information at the change of shifts.
• Supervise and support the implementation of care plans, ensuring they are up-to-date and adhered to.
• Delegate tasks to support workers, ensuring they are completed effectively and within set guidelines.

Experience and Qualifications:

• Essential: Previous experience in a senior support role or similar.
• Desirable: Relevant care qualifications (e.g., NVQ Level 3 in Health & Social Care).

Skills and Competencies:

• Excellent written and verbal communication and interpersonal skills.
• Ability to lead and manage a team effectively.
• Competence in maintaining accurate records and administrative tasks.
• Ability to work well within a team, as well as independently.
• Strong organizational skills and ability to manage time efficiently.
• Competence in administering medication and using care-related equipment.

Personal Attributes:

• Compassionate, patient, and empathetic nature.
• Strong problem-solving skills and the ability to think on your feet.
• Resilient with the ability to work well under pressure and manage complex situations.
• Positive role model who motivates and supports others.
• Commitment to promoting dignity, independence, and respect for the people we support.
• Proactive, resourceful, and positive attitude.

Working as a Senior Support Worker means no two days are the same as you will be supporting our residents with their day to day lives, encouraging them to live as independently as possible. You may get involved in exciting activities outside of the home too.

Benefits include:

• Competitive annual leave – increases with service length
• Flexible working to allow for work/life balance
• Pension scheme; auto-enrolment
• Employee Assistance Program – confidential mental health support available 24/7, counselling and 24/7 access to a GP
• Lifestyle savings; from supermarkets and high street shopping to utility bill savings and retailers in your local community
• Access to a discounted health cash plan
• Holiday purchasing scheme offering up to an extra weeks annual leave
• Plus much more…
• Please note we do not offer any form of sponsorship

If you are successful, you will receive a £500 welcome bonus on the successful passing of probation.

We are an equal opportunities employer who values diversity and inclusion within our workplace. We are committed to developing a workplace where staff are treated with dignity and respect. We welcome and encourage interaction and enquiries from everyone, regardless of gender, race, age, marital status, religion or belief, disability or sexual orientation. Please if you would like any further details or to provide feedback about our Equality, Diversity and Inclusion principles