Team leader Support worker

Yorkshire Community Healthcare; Altrincham; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Contributory pension

Induction and ongoing training

Employee Assistance Programme

Mileage allowance

Enhanced pay for unsocial hours

Job summary

Yorkshire Community Care is seeking a dependable Team Leader – Support Worker to oversee a small team delivering person‑centred care across home and community settings.

You will supervise staff, coordinate visits, manage rotas, and promote safeguarding and high care standards while supporting service users to maintain independence. DBS checks and driving may be required.

Qualifications

• Proven experience in a support worker role with responsibility for supervising or leading others.
• Strong leadership and interpersonal skills with the ability to manage, motivate and develop a team.
• Excellent communication skills, both verbal and written, with experience of maintaining accurate records and using basic IT systems for rostering and reporting.
• Knowledge of safeguarding and risk assessment in care delivery; ability to respond calmly in challenging situations.
• Willingness to undertake relevant training and pre‑employment checks including enhanced DBS.

Responsibilities

• Lead, motivate and support a team of support workers to deliver compassionate, person‑centred care.
• Provide direct support to service users with personal care and daily living activities as required.
• Coordinate daily tasks, rostering and travel planning to meet service demands.
• Conduct supervision, coaching and performance reviews with team members.
• Monitor care quality and documentation using organisational systems; report safeguarding or wellbeing concerns promptly.
• Promote strong relationships with service users, families and external partners.
• Contribute to care planning, risk assessments and reviews to ensure current, person‑centred approaches.
• Support recruitment, induction and training of new team members and participate in team meetings.
• Ensure infection control and health and safety policies are followed.

Skills

Team leadership

Staff supervision

Community care

Communication skills

Safeguarding

DBS check

Driving licence

Tools

IT systems

Rostering software

Job description

Job Overview

We are seeking a dependable and experienced Team Leader – Support Worker to join Yorkshire Community Care’s home support services. The post‑holder will lead a small team delivering high‑quality, person‑centred care to adults with additional needs across home and community settings. This role combines hands‑on support with supervisory responsibilities to ensure safe, responsive and dignified care that promotes independence and positive outcomes.

Key Responsibilities

• Lead, motivate and support a team of support workers, ensuring delivery of consistent, compassionate, person‑centred care in line with individual care plans and organisational standards.

• Provide direct support to service users as required, including personal care, medication prompts/administration as delegated, meal preparation and assistance with daily living activities.

• Coordinate daily tasks and rotas within the team to meet service demands, including allocation of visits, travel planning and contingency cover for staff absence.

• Carry out regular supervision, coaching and performance reviews with team members, identifying training needs and supporting professional development.

• Monitor care quality through spot‑checks, care record reviews and team debriefs, ensuring accurate and timely documentation using organisational systems.

• Promote positive relationships with service users, families and external partners, acting as a point of contact for care‑related enquiries and feedback.

• Identify, assess and report safeguarding, health or wellbeing concerns promptly to the appropriate manager or external professionals, following organisational procedures.

• Contribute to care planning, risk assessments and any reviews to ensure person‑centred approaches are current and effective.

• Support recruitment, induction and training of new team members and participate in team meetings, shift handovers and multi‑disciplinary communication.

• Ensure compliance with infection prevention and control procedures, health and safety policies and all statutory and organisational requirements.

Person Specification

• Proven experience in a support worker role with responsibility for supervising or leading others; experience in a community or complex care setting is desirable.

• Strong leadership and interpersonal skills with the ability to manage, motivate and develop a team while maintaining a positive, person‑centred culture.

• Excellent communication skills, both verbal and written, with experience of maintaining accurate records and using basic IT systems for rostering and reporting.

• Knowledge of safeguarding, risk assessment and best practice in care delivery; ability to respond calmly and professionally in challenging situations.

• Compassionate, flexible and organised, with good problem‑solving skills and the ability to prioritise tasks and manage a dynamic workload.

• Willingness to undertake relevant training, supervision and an enhanced DBS check as part of pre‑employment checks.

• Valid UK driving licence and access to a vehicle may be required depending on service location and responsibilities; mileage allowance provided where applicable.

• Committed to promoting dignity, independence, equality and inclusion for all service users.

• Flexible approach to working hours to meet service needs, which may include early starts, evenings or occasional weekends.

What We Offer

• Competitive pay reflective of experience and responsibilities.

• Contributory pension scheme.

• Comprehensive induction and ongoing training, with opportunities for career progression within the organisation.

• Supportive team culture and access to an Employee Assistance Programme.

• Mileage allowance where applicable and enhanced pay for unsocial hours if applicable.

About Yorkshire Community Care

We provide specialist complex care and support to adults with additional needs across the region. Our teams are committed to empowering people to live fulfilling and independent lives. We value kindness, professionalism and continuous improvement.

Safeguarding and Diversity

Yorkshire Community Care is committed to protecting the welfare of the people we support. All offers of employment are subject to satisfactory pre‑employment checks including an enhanced DBS and references. We welcome applications from people of all backgrounds and are dedicated to equality, diversity and inclusion.

Shift Pattern

Flexible home‑based and community working pattern to meet service and client needs; may involve occasional early starts, evenings or weekend shifts.