Team Leader – Retail & Ticketing

Ocean Conservation Trust Ltd; Plymouth; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Seasonal hours

Weekend work

Job summary

The Ocean Conservation Trust at the National Marine Aquarium is seeking a Team Leader for the Ticketing and Gift Shop. You will greet visitors and ensure a friendly, enthusiastic welcome to enhance their visit.

Ideal candidates will have excellent communication skills and experience in a busy customer-focused environment. You will help drive Gift Aid participation and support the Retail and Admission team to reach targets.

Qualifications

• Excellent communication skills required.
• Experience in a tourist industry or busy customer-focused environment beneficial.
• Willingness to work weekends, public and bank holidays and school holidays.

Responsibilities

• Lead the Retail and Admission team to deliver excellent customer service.
• Keep the shop replenished and support Gift Aid targets.

Skills

Communication skills

Customer service

Team leadership

Weekend availability

Job description

The Ocean Conservation Trust at the National Marine Aquarium is looking to recruit a Team Leader to work within Ticketing and the Gift Shop. Full training will be provided however you will have excellent communication skills and will be confident when dealing with members of the public and experience either in a tourist industry or a busy customer focused environment would be beneficial.

You will be the first person that our visitors meet, and your role is therefore vital in creating a friendly and enthusiastic welcome to enable them to enjoy their visit.

We are looking for people who excel in customer care, who are friendly and efficient and who are resilient as during school holidays it can get extremely busy. A key part of the role is ensuring that as many paying visitors opt to pay the Gift Aid admission price as possible and supporting the Retail and Admission team to achieve the set Gift Aid target. This helps the organisation achieve our charitable aims in driving marine conservation through engagement.

As part of the Team Leader role you will help with managing the Retail and Admission team to provide excellent customer service and keep the shop replenished.

You will be joining a passionate team of people who care about marine conservation and customer care in one of the South West’s top visitor attractions.

As our business is seasonal there will be additional hours available during school holidays. Due to the nature of our business all applicants must be available to work weekends, public and bank holidays and throughout the school holidays.

This is a permanent position of up to 30 hours a week over 7 days and is subject to a three-month probationary period. The rate of pay is £13.00 an hour.

Closing Date: Friday 13 th November 2026

In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

The National Marine Aquarium Limited welcomes applications from all sections of the community and is an Equal Opportunities employer. Only candidates invited for interview will be contacted.

We reserve the right to close this vacancy early if a suitable candidate is found.