Guest Services Team Lead - Tickets & Gift Shop

Ocean Conservation Trust Ltd; Plymouth; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Seasonal hours

Weekend work

Job summary

The Ocean Conservation Trust at the National Marine Aquarium is seeking a Team Leader for the Ticketing and Gift Shop. You will greet visitors and ensure a friendly, enthusiastic welcome to enhance their visit.

Ideal candidates will have excellent communication skills and experience in a busy customer-focused environment. You will help drive Gift Aid participation and support the Retail and Admission team to reach targets.

Qualifications

• Excellent communication skills required.
• Experience in a tourist industry or busy customer-focused environment beneficial.
• Willingness to work weekends, public and bank holidays and school holidays.

Responsibilities

• Lead the Retail and Admission team to deliver excellent customer service.
• Keep the shop replenished and support Gift Aid targets.

Skills

Communication skills

Customer service

Team leadership

Weekend availability

Job description

The Ocean Conservation Trust at the National Marine Aquarium is seeking a Team Leader for the Ticketing and Gift Shop. You will greet visitors and ensure a friendly, enthusiastic welcome to enhance their visit.

Ideal candidates will have excellent communication skills and experience in a busy customer-focused environment. You will help drive Gift Aid participation and support the Retail and Admission team to reach targets.