Aquarium Assistant

Ocean Conservation Trust Ltd; Plymouth; Hybrid; GBP 8,200 - 9,600; Part time

Job summary

The Ocean Conservation Trust Ltd at the National Marine Aquarium seeks an Aquarium Assistant to join the Retail & Admissions team. You will be the first friendly face visitors meet, delivering excellent customer care and helping guests enjoy their visit.

No prior experience is required as training is provided; weekends and school holidays hours apply, with a 18-hour week on a permanent basis. Salary aligns with National Living/Minimum Wage rates.

Qualifications

• No previous experience required; full training provided.
• Excellent communication skills and confidence with the public.
• Experience in busy customer-focused environments is beneficial.

Responsibilities

• Be the first point of contact for visitors.
• Provide friendly welcome and information at Retail & Admissions.
• Handle admissions, ticketing, and visitor questions.
• Support during school holidays and weekends.

Skills

Communication skills

Customer service

Job description

The Ocean Conservation Trust at the National Marine Aquarium is looking to recruit an Aquarium Assistant to work within the Retail & Admissions department. No previous experience is necessary as full training will be provided however, you will have excellent communication skills and will be confident when dealing with members of the public. Any experience of working in a busy customer focused environment would be beneficial.

You will be joining a passionate team of people who care about marine conservation and customer care in one of the South West’s top visitor attractions. You will be the first person that our visitors meet, and your role is therefore vital in creating a friendly and enthusiastic welcome to enable them to enjoy their visit.

As our business is seasonal there will be additional hours available during school holidays. Due to the nature of our business all applicants must be available to work weekends, public and bank holidays and throughout the school holidays.

This is a permanent position of 18 hours per week over 7 days and will be subject to a three-month probationary period. Pay is at the National Living/Minimum Wage rates as applicable.

In line with current legislation all applicants must be eligible to live and work in the UK. As part of the recruitment process you will be asked to provide documented evidence of eligibility.

The OCT operates an Equality and Diversity Policy and is committed to promoting a diverse and inclusive community – a place where we can all be ourselves and succeed on merit. All applications will be judged solely on merit, however we particularly welcome applications from groups currently under represented in the workforce.

Only candidates invited for interview will be contacted.

We reserve the right to close this vacancy early if a suitable candidate is found.