Team Leader – Retail & Customer Experience

Moto Hospitality; Stone; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Annual bonus

Staff discount

Pension

Life assurance

Job summary

Moto Hospitality operates motorway service areas in the UK and is seeking a Supervisor who will be the strong right arm to the store manager, empowered to run the unit like it’s yours. You’ll lead teams, deliver high-quality service, and champion the brand as we transform the rest stop experience.

The role is 40 hours per week, with a salary of £27,707 per annum and an annual bonus up to £3,445. Benefits include enhanced pension, sick pay, and life assurance, plus staff discounts.

Qualifications

• Experience leading or supervising a team is desirable.
• Passion for delivering memorable customer experiences.
• Strong communication skills and ability to make decisions.
• Ability to work on own initiative and under pressure.

Responsibilities

• Lead teams to deliver brand standards and customer service.
• Drive sales and manage costs to maximise profit.
• Prepare stock counts and process orders.
• Collaborate with Store Manager to set team targets.
• Coach team members and address training needs.
• Respond to customer feedback promptly.

Skills

Team leadership

Customer service

Communication

Decision making

Coaching

Job description

Moto Hospitality operates motorway service areas in the UK and is seeking a Supervisor who will be the strong right arm to the store manager, empowered to run the unit like it’s yours. You’ll lead teams, deliver high-quality service, and champion the brand as we transform the rest stop experience.

The role is 40 hours per week, with a salary of £27,707 per annum and an annual bonus up to £3,445. Benefits include enhanced pension, sick pay, and life assurance, plus staff discounts.