Shift Leader — Grow Into Management & Elevate Service

Moto Hospitality; Southwaite; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Annual bonus up to £3,445pa

Staff discounts across brands

Enhanced benefits

Funded qualifications

Job summary

Moto Hospitality is seeking a Supervisor at Southwaite Services on the M6. You will be the strong right hand to the Store Manager, leading shifts and ensuring the unit runs smoothly while delivering Costa Coffee and other beverages with high service standards.

Join a team that values development, with an annual bonus, staff discounts across brands, enhanced benefits, and funded qualifications to progress into management.

Qualifications

• Experience leading or supervising teams in retail/hospitality.
• Passion for delivering memorable customer experiences.
• Strong communication skills and decisive under pressure.
• Ability to work on own initiative and make reasoned decisions.

Responsibilities

• Lead shifts and ensure smooth operations during busy periods.
• Develop a positive, high-energy culture where staff feel valued.
• Maintain food safety, health & safety, and compliance standards.
• Monitor performance and drive continuous improvement.
• Act as a role model for the brand's values and service standards.

Skills

Leadership

Communication

Customer service

Decision making

Job description

Moto Hospitality is seeking a Supervisor at Southwaite Services on the M6. You will be the strong right hand to the Store Manager, leading shifts and ensuring the unit runs smoothly while delivering Costa Coffee and other beverages with high service standards.

Join a team that values development, with an annual bonus, staff discounts across brands, enhanced benefits, and funded qualifications to progress into management.