Team Leader | Pulborough | Horsham | Full Time

Caremark Pulborough and Horsham; Ashington; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company Car

Company Pension

Fully funded training and development

Support to gain qualifications

Employee support and wellbeing program

Opportunities for progression into sen

Job summary

Caremark Pulborough and Horsham is seeking a proactive Team Leader to supervise care delivery across Pulborough and Horsham. You will lead field-based teams, conduct reviews, and assess needs to create tailored care plans that reflect each individual’s preferences and requirements.

The role focuses on mentoring Care Assistants, ensuring regulatory compliance such as CQC standards, and maintaining documentation.

Qualifications

• At least 2 years’ experience in a care setting (home care preferred)
• Minimum of Level 3 Health & Social Care qualification
• A full UK driving licence
• Participate in the out-of-hours on-call rota to respond to emergencies and ensure service continuity
• Strong written and verbal communication skills
• Compassionate and calm under pressure
• Confident using Microsoft Office, care planning and other systems (Access/People Planner)
• Knowledge of CQC standards and regulatory compliance
• Knowledge of safeguarding protocols and incident reporting procedures.

Responsibilities

• Lead frontline care teams, conduct care reviews and risk assessments to create tailored plans.
• Mentor Care Assistants, observe care delivery and ensure safety and quality across Pulborough and Horsham.
• Coordinate with office staff, manage documentation and support carers during emergencies or urgent visits.

Skills

Team leadership

Communication

Regulatory awareness

Care planning

Problem solving

Safety and safeguarding

Education

Level 3 Health & Social Care qualification

Tools

Microsoft Office

Access/People Planner

Job description

Team Leader | Pulborough | Horsham | Full Time

As aTeam Leader at Caremark Pulborough and Horshamyou will play a key frontline leadership role, ensuring that high‑quality, person‑centred care is consistently delivered to customers. You will carry outcare reviews, needs assessments, and risk assessments, creating tailored care plans that reflect each individual’s preferences and support requirements.

Our Team Leaders spend most of their timeout in the field, observing care delivery, mentoring Care Assistants, and ensuring services remain safe, compliant, and aligned with Caremark’s standards. You will also act as the go‑to support for carers, solving problems, maintaining documentation, and responding to emergencies or urgent situations when needed.

This role also involves coordinating with office staff, monitoring service quality, and ensuring all care provided meets regulatory expectations, including CQC standards and safeguarding protocols. Ultimately, Field Care Supervisors support both customers and care teams, helping maintain exceptional care across Pulborough and Horsham.

Working Hours

This role operates on a two-week rota.

• Week 1: 06:00–14:00 Monday to Friday, weekend off.

• Week 2: 14:00–22:00 on Monday, Wednesday and Thursday, with on-call cover on Saturday and Sunday from 06:00–22:00 for emergency calls, urgent visits and routine FCS duties.

• Full-time 40 hours per week.

You may occasionally be asked to provide weekday on-call cover (17:00–22:00) we needed.

Our Expectations of You

We’re looking for someone who is values-driven, an excellent communicator, highly motivated, and well-organised, with strong leadership skills and a genuine passion for delivering high-quality, efficient care.

• At least 2 years’ experience in a care setting (home care preferred)

• Minimum of Level 3 Health & Social Care qualification

• A full UK driving licence

• Participate in the out-of-hours on-call rota to respond to emergencies and ensure service continuity

• Strong written and verbal communication skills

• Compassionate and calm under pressure

• Confident using Microsoft Office, care planning and other systems (Access/People Planner)

• Knowledge of CQC standards and regulatory compliance

• Knowledge of safeguarding protocols and incident reporting procedures.

About the role

What We Offer

• Company Car

• Company Pension

• Fully funded training and development

• Support to gain qualifications

• Employee support and wellbeing programme

• Opportunities for progression into senior roles

Caremark Pulborough and Horsham recognises the challenges people face in their daily routines and the concerns they may have. We strive to offer compassionate elderly home care inHorsham,Pulborough,Storrington,Steyning, and other areas. Our local care includesdementia care,diabetes care, andlive–in careservices. We aim to guarantee that everyone can stay in the comfort of their own homes.

About the company

Caremark provides high-quality home care in Horsham and Pulborough, including dementia care, live-in care, and respite care.

Skills you'll need

• Compliance
• Risk Assessments