Team Leader, Public Service – Justice Operations

Ministry of Justice; Birmingham; On-site; GBP 32,000 - 46,000; Full time

Job summary

Ministry of Justice in Birmingham is seeking an experienced Team Leader to manage a frontline or administrative team within HMCTS operations. You will coach and develop staff, drive performance, and ensure delivery of key priorities while maintaining excellent service levels.

The role is based in the Residential Property Chamber, requires strong organisational and communication skills, and a collaborative approach to stakeholder engagement.

Qualifications

• Ability to lead, motivate, coach and develop others to thrive in their role.
• Strong organisational skills to prioritise and manage work to deliver outstanding service.
• Excellent communication skills and ability to engage with a wide range of stakeholders.
• Ability to analyse data to improve performance and make informed decisions.
• Proficient in using IT and learning new systems.

Responsibilities

• Lead and develop the team to deliver business objectives and excellent admin support.
• Ensure delivery of local, regional and national priorities with strong performance management.
• Provide outstanding customer service to service users and stakeholders.
• Coach the team and manage attendance, performance, and recognition.

Skills

Leadership

Coaching

Communication

Data analysis

IT proficiency

Job description

Ministry of Justice in Birmingham is seeking an experienced Team Leader to manage a frontline or administrative team within HMCTS operations. You will coach and develop staff, drive performance, and ensure delivery of key priorities while maintaining excellent service levels.

The role is based in the Residential Property Chamber, requires strong organisational and communication skills, and a collaborative approach to stakeholder engagement.