Public Sector Team Leader – Service Delivery

Ministry of Justice; Stoke-on-Trent; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Hybrid working

Flexible working arrangements

Pension scheme

Training and development

Job summary

Ministry of Justice in the United Kingdom is seeking a Team Leader for HMCTS National Services at Stoke CTSC. You will lead a team to deliver business objectives with excellent administrative support and customer service to service users and key stakeholders.

The role emphasizes coaching, performance management, and real-time development of staff while ensuring alignment with local, regional, and national priorities. A hybrid working arrangement is available where 60% office presence is expected.

Qualifications

• Ability to lead, motivate, coach and develop others to thrive in their role.
• Strong organisational skills to prioritise, plan, allocate and manage work to deliver outstanding service.
• Excellent communication skills and ability to build trusted relationships with stakeholders.
• Able to manage difficult situations and resolve problems swiftly and professionally.
• Confident in analysing data to inform decisions and improve performance.
• Ability to use IT and learn new systems.

Responsibilities

• Lead and motivate your team to deliver objectives.
• Provide outstanding service to users and stakeholders.
• Deliver on local, regional and national priorities.
• Coach in real time to develop your team and improve performance.
• Manage attendance and performance to ensure service quality.

Skills

Leadership

Coaching

Communication

Problem solving

Data analysis

IT literacy

Job description

Ministry of Justice in the United Kingdom is seeking a Team Leader for HMCTS National Services at Stoke CTSC. You will lead a team to deliver business objectives with excellent administrative support and customer service to service users and key stakeholders.

The role emphasizes coaching, performance management, and real-time development of staff while ensuring alignment with local, regional, and national priorities. A hybrid working arrangement is available where 60% office presence is expected.