Public Service Team Leader — Service Excellence

Ministry of Justice; Highgate; On-site; GBP 35,000 - 45,000; Full time

Job summary

HM Courts & Tribunals Service (HMCTS) is seeking a proactive Team Leader to join the Residential Property Chamber in Birmingham. You will lead a team to deliver high-quality administrative support and customer service to service users and stakeholders, ensuring timely and accurate processing of cases.

You will coach, motivate and develop staff, manage performance, and ensure efficient case administration with strong communication and data-driven decision making.

Qualifications

• Ability to lead, motivate, coach and develop others to succeed.
• Strong organisational skills to prioritise, plan and manage workload.

Responsibilities

• Lead a team to deliver administrative support and customer service to service users and stakeholders.
• Drive performance, maintain service standards and ensure efficient case administration.

Skills

Leadership

Coaching

Communication

Data analysis

IT literacy

Job description

HM Courts & Tribunals Service (HMCTS) is seeking a proactive Team Leader to join the Residential Property Chamber in Birmingham. You will lead a team to deliver high-quality administrative support and customer service to service users and stakeholders, ensuring timely and accurate processing of cases.

You will coach, motivate and develop staff, manage performance, and ensure efficient case administration with strong communication and data-driven decision making.