Public Sector Team Leader | Hybrid & Leadership Development

Naija UK Connect; Birmingham; Hybrid; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Leadership development

Flexible working

Hybrid working

Job summary

Ministry of Justice in Birmingham is recruiting a Team Leader for HMCTS National Services to drive performance and deliver essential justice services. You will lead a team, provide high-quality administrative support, and ensure customer service excellence across England and Wales.

The role requires strong leadership, stakeholder engagement, and data-driven decision making, with a focus on staff well-being and performance. Hybrid working arrangements are available where possible.

Qualifications

• Lead, motivate, coach, and develop a team.
• Strong organisational skills to plan and manage work.
• Excellent communication with diverse stakeholders.
• Ability to resolve problems swiftly and professionally.
• Proficient in analysing data to improve performance.

Responsibilities

• Lead and develop the team to deliver essential services.
• Provide admin support and customer service to users and stakeholders.
• Manage attendance and performance with real-time coaching.
• Drive service delivery aligned with local, regional and national priorities.

Skills

Team leadership

Stakeholder management

Data analysis

IT literacy

Communication

Public sector knowledge

Education

Bachelor's degree or equivalent

Tools

MS Office

Data systems

Job description

Ministry of Justice in Birmingham is recruiting a Team Leader for HMCTS National Services to drive performance and deliver essential justice services. You will lead a team, provide high-quality administrative support, and ensure customer service excellence across England and Wales.

The role requires strong leadership, stakeholder engagement, and data-driven decision making, with a focus on staff well-being and performance. Hybrid working arrangements are available where possible.