Team Leader (People Care and Support Indirect)

Manchester City Council; Manchester; Presencial; GBP 40.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Up to 26 days’ annual leave

Buy up to two extra weeks’ leave

Up to 3 days’ volunteering leave

35-hour week

Defined benefit pension

Enhanced parental and carers Leave

Employee discounts and perks

Salary review annually

Descripción de la vacante

Manchester City Council is seeking a proactive Team Leader to manage Etrop Grange, a 69-bed temporary accommodation service for individuals and couples experiencing homelessness. You will steer daily operations, lead the team, and ensure high-quality, person-centred support for residents.

You will oversee safeguarding, performance, and partnerships with health, housing and criminal justice bodies to prevent rough sleeping and promote move-on outcomes.

Formación

• Demonstrable experience of leading, supervising and motivating a team, including managing performance, supporting staff development and promoting high-quality service delivery.
• Experience of managing or delivering services for residents with complex needs, safeguarding and person-centred support.
• Significant knowledge of homelessness and collaboration with partner agencies to achieve positive outcomes.

Responsabilidades

• Lead and manage the day-to-day operation of Etrop Grange, ensuring a safe, effective and high-quality temporary accommodation service for residents.
• Provide leadership, supervision and performance management for staff, supporting their development and ensuring high standards of service delivery.
• Oversee support planning, safeguarding, service performance and resident outcomes, ensuring legal and organisational requirements are met.
• Work with colleagues, residents, partner agencies and stakeholders including health services, support providers, housing partners and criminal justice agencies.
• Support homelessness prevention initiatives, service improvement projects and complex casework to help residents achieve sustainable move-on outcomes.

Conocimientos

Team leadership

Performance management

Staff development

Partnership working

Descripción del empleo

Working Hours: 35 Hours Per Week
Contract Type: Permanent, Full-time
Working style: On-Site
Closing date: 11:59pm, 18 November 2026
Interview Method:Face to Face
You must already have a valid right to work in the UK documentation, as we cannot offer visa sponsorship for this role.

Team Leader, you'll lead the delivery and day-to-day operation of Etrop Grange, a 69-bed temporary accommodation service for single people and couples experiencing homelessness, many of whom have complex needs and a history of rough sleeping. You will provide effective leadership to staff, ensure high-quality support for residents, and oversee the safe and efficient running of the service.

You'll help the Temporary Accommodation Service to prevent and reduce homelessness across Manchester, ensuring residents receive coordinated, person-centred support that promotes independence and positive move-on outcomes. Your work will contribute to the priorities of the Neighbourhoods Directorate and Manchester City Council's commitment to ending rough sleeping and supporting vulnerable residents.

In this role you will:

• Lead and manage the day-to-day operation of Etrop Grange, ensuring a safe, effective and high-quality temporary accommodation service for residents.
• Provide leadership, supervision and performance management for staff, supporting their development and ensuring high standards of service delivery.
• Oversee support planning, safeguarding, service performance and resident outcomes, ensuring legal and organisational requirements are met.
• Work with colleagues, residents, partner agencies and stakeholders including health services, support providers, housing partners and criminal justice agencies.
• Support homelessness prevention initiatives, service improvement projects and complex casework to help residents achieve sustainable move-on outcomes.

Pre-employment Checks - Resourcing Team will update

If you are successful, your appointment will be subject to completing the relevant pre-employment checks. These checks will be carried out as part of our recruitment process and may include:

• DBS (Disclosure and Barring Service) Clearance – This post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard or Enhanced DBS check as appropriate. Information provided by you or the DBS will be handled confidentially and in accordance with DBS Code of Practice. We have policies covering the secure handling of DBS information and the recruitment of ex-offenders, which are available on request. - If you have lived or worked abroad for 3 months or more in the last 5 years, or 12 months or more in the last 10 years (while aged 18 or over), please refer GOV.UK guidance on obtaining overseas police checks or Certificates of Good Character.
• Satisfactory references and other pre-employment checks where applicable..

We're looking for a resilient, motivated and compassionate leader with experience of managing teams and supporting people with complex needs. You'll have a strong understanding of homelessness and related challenges, excellent organisational and communication skills, and the ability to lead staff through change while maintaining high standards of service delivery. You will be committed to delivering positive outcomes for residents, building effective partnerships and promoting a supportive, person-centred approach.

We'll use the following essential criteria to decide which candidates to invite to assessment. Please use your personal statement to provide evidence against each criterion, supported by relevant examples:

• Demonstrable experience of leading, supervising and motivating a team, including managing performance, supporting staff development and promoting high-quality service delivery.
• Experience of managing or delivering services for residents with complex needs, with an understanding of safeguarding, risk management and person-centred support.
• Significant knowledge and understanding of homelessness, its causes and impacts, together with experience of working collaboratively with partner agencies to achieve positive outcomes for vulnerable residents.

If you’re invited to assessment, we’ll look at a wider range of the role requirements. For more detail, please see the role profile.

Use of AI

You may use AI to support your application, but all examples must be your own and based on real experience. Applications may be withdrawn if content is misleading or presents someone else's experience as your own. Internal candidates may also face disciplinary action.

Guaranteed Assessment Scheme

Applicants who meet the essential shortlisting criteria and are eligible under the Guaranteed Assessment Scheme will be progressed to the assessment stage.

Support and Adjustments

If you're successful in securing a role, we’ll make every effort to provide the support, equipment and reasonable adjustments you need to carry out your duties. Where needed, we’ll consider adapting aspects of the role. Find out more about our inclusion and wellbeing.

Working for Manchester City Council is a chance to make a real difference in a diverse city. You’ll help improve lives and support our local communities. Working together, we can create better public services for everyone.

Benefits we offer

• Up to 26 days’ annual leave, rising to 31 days after five years’ service
• Buy up to two extra weeks’ leave
• Up to 3 days’ volunteering leave
• A 35-hour work week for full-time roles
• We review pay each year and recognise three trade unions
• A defined benefit pension scheme
• Enhanced parental and carers leave
• Employee discounts and perks

Learn more at Careers - Manchester City Council

Our commitment to inclusion

At Manchester City Council, we’re dedicated to creating a workplace that fully reflects the diversity of our local communities. We actively encourage applications from people of all ages and backgrounds and are particularly keen to hear from applicants from ethnic minority communities and disabled people, who remain underrepresented in parts of our workforce.

GM Elevate Programme

If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the 'Personal Statement' section or 'Supporting Statement' section of your application.

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