Anti Social Behaviour Team Lead

Manchester City Council; Manchester; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Up to 26 days’ annual leave

Buy up to two extra weeks’ leave

Volunteering leave

35-hour work week

Pay reviews and unions recognition

Defined benefit pension

Parental and carers leave

Employee discounts

Job summary

Manchester City Council in Manchester is seeking a knowledgeable manager to lead a team of Anti-Social Behaviour Support Officers across the city. You will implement trauma-informed approaches, coordinate with partners, and drive outcomes to reduce ASB and homelessness.

The role requires coaching, strong communication, and strategic leadership in busy community safety settings, with pre-employment checks and a 35-hour week. Applications close 10 November 2026.

Qualifications

• Clear and confident communication with the public and stakeholders.
• Ability to assess information, risk and options and explain decisions.
• Experience building effective partnerships to address ASB and homelessness.
• Strong organisational skills to manage workloads and deadlines.
• Knowledge of informal and formal ASB tools and homelessness legislation.
• Experience coaching or developing teams dealing with complex community safety issues.

Responsibilities

• Lead, manage, support and develop a team of Anti-Social Behaviour Support Officers.
• Provide professional guidance on ASB powers, homelessness legislation and unauthorised encampments.
• Lead on face-to-face public engagement and maintain a visible partnership presence across Manchester.
• Coordinate with GMP, Homelessness Service, Change Grow Live and others to respond to ASB and homelessness issues.
• Oversee complex ASB work including case preparation for legal action and instructing solicitors.

Skills

Communication

Decision making

Partnership work

Time management

ASB tools & homelessness laws

Leadership & development

Job description

Working Hours: 35 Hours Per Week (As part of a rota, working Monday to Friday between 7am to 8pm(7 hours per day) and 1 in 3 Saturdays between 9am and 5pm)

Contract Type: Full-time, Permanent

Additional Payment: 6.7% Flexibility Payment

Working style: On-Site

Closing date: 11:59pm, 10 November 2026

Interview Method: Face to Face

You must already have a valid right to work in the UK documentation, as we cannot offer visa sponsorship for this role.

As a Neighbourhood Team Lead (City Wide ASB), you'll have line management responsibility for a team of Anti-Social Behaviour Support Officers, leading and supporting them to use a broad range of informal and formal powers to tackle anti-social behaviour across Manchester.

You’ll help the Anti-Social Behaviour Team to make Manchester a safer place to live, work and visit, ensuring a visible, effective and trauma-informed approach to tackling ASB, protecting vulnerable people and addressing offending behaviour. Your work will contribute to wider Community Safety priorities, including working closely with the Homelessness Service to help prevent and reduce rough sleeping across the city.

In This Role You Will

• Lead, manage, support and develop a team of Anti-Social Behaviour Support Officers.
• Provide professional guidance and support on the use of informal and formal ASB powers, homelessness legislation and legislation relating to unauthorised encampments.
• Lead on face-to-face public engagement and support a high-profile, visible partnership presence across Manchester.
• Work with Greater Manchester Police (GMP), the Homelessness Service, Change Grow Live, the Street Engagement Hub, and other key partner agencies to develop coordinated responses to ASB, community safety and homelessness issues.
• Support complex ASB and enforcement work, including professional decision making, preparing cases for legal action and instructing solicitors.

For queries about the role, please contact the hiring manager, Jenna Southern, at [e-mail] to arrange a convenient time to discuss the role. This route is for vacancy related enquiries only and should not be used to submit applications.

Pre-employment Checks

If You Are Successful, Your Appointment Will Be Subject To Completing The Relevant Pre-employment Checks. These Checks Will Be Carried Out As Part Of Our Recruitment Process And May Include

• DBS (Disclosure and Barring Service) Clearance - This post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced DBS check as appropriate. Information provided by you or the DBS will be handled confidentially and in accordance with the DBS Code of Practice. We have policies covering the secure handling of DBS information and the recruitment of ex-offenders, which are available on request. - If you have lived or worked abroad for 3 months or more in the last 5 years, or 12 months or more in the last 10 years (while aged 18 or over), please refer to GOV.UK guidance on obtaining overseas police checks or Certificates of Good Character.
• Police Vetting - You will be required to undertake a Greater Manchester Police vetting process.
• Driving Licence - The successful candidate must hold a full valid driving licence.

For more information on these checks, please visit checks page.

We are looking for a knowledgeable and experienced manager, or someone with strong experience of coaching and developing officers, who can confidently lead and support a team working in a busy and challenging community safety environment. You will have a good understanding of ASB tools and powers and be able to provide clear professional guidance, make informed decisions and build effective relationships with a wide range of partners. You will be confident leading visible, face-to-face engagement and supporting staff to use both support and enforcement approaches to achieve positive outcomes for Manchester's communities.

We’ll Use The Following Essential Criteria To Decide Which Candidates To Invite To Assessment. Use Your Personal Statement To Provide Evidence Of How You Meet Each One, Supported By Relevant Examples

• Communication: Strong communication skills, including the confidence to engage face-to-face with members of the public and the ability to communicate complex information clearly to staff, partners and other stakeholders.
• Problem solving and decision making: The ability to assess information, consider risk and available options, make informed decisions at speed and clearly explain the rationale for your decisions.
• Partnership working: Experience of developing positive and effective working relationships across a range of partnerships, including working collaboratively to address complex ASB, community safety and homelessness issues.
• Time management and organisation: The ability to organise and prioritise competing demands, plan workloads effectively and ensure work is delivered within required timescales.
• Knowledge of ASB tools and powers and homelessness legislation: Knowledge and/or practical experience of informal and formal ASB tools and powers used to prevent and tackle anti-social behaviour and protect the public, together with an understanding of relevant homelessness legislation, statutory duties and legislation relating to unauthorised encampments.
• Leadership and development: Experience of managing, leading, coaching or training officers, with the ability to support, guide and develop team members dealing with challenging community safety, ASB and homelessness issues.

If you have any questions, please do not hesitate to contact us.

Use of AI

You may use AI to support your application, but all examples must be your own and based on real experience. Applications may be withdrawn if content is misleading or presents someone else's experience as your own. Internal candidates may also face disciplinary action.

Guaranteed Assessment Scheme

Applicants who meet the essential shortlisting criteria and are eligible under the Guaranteed Assessment Scheme will be progressed to the assessment stage.

Support and Adjustments

If you're successful in securing a role, we'll make every effort to provide the support, equipment and reasonable adjustments you need to carry out your duties. Where needed, we'll consider adapting aspects of the role. Find out more about our inclusion and wellbeing.

Working for Manchester City Council

Working for Manchester City Council is a chance to make a real difference in a diverse city. You’ll help improve lives and support our local communities. Working together, we can create better public services for everyone.

Benefits we offer

• Up to 26 days’ annual leave, rising to 31 days after five years’ service
• Buy up to two extra weeks’ leave
• Up to 3 days’ volunteering leave
• A 35-hour work week for full-time roles
• We review pay each year and recognise three trade unions
• A defined benefit pension scheme
• Enhanced parental and carers leave
• Employee discounts and perks

Learn more at Careers - Manchester City Council

Our commitment to inclusion

At Manchester City Council, we're dedicated to creating a workplace that fully reflects the diversity of our local communities. We actively encourage applications from people of all ages and backgrounds and are particularly keen to hear from applicants from ethnic minority communities and disabled people, who remain underrepresented in parts of our workforce.

GM Elevate Programme

If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the 'Personal Statement' section or 'Supporting Statement' section of your application.

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