Housing Solutions Officer

Manchester City Council; Manchester; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Up to 26 days’ annual leave

Buy up to two extra weeks’ leave

Volunteering leave

35-hour work week

Annual pay reviews

Public service pension scheme

Enhanced parental and carers leave

Employee discounts

Good Employment Charter

Job summary

Manchester City Council is recruiting for a Housing Solutions role within the Housing Services. The post involves managing a varied caseload, gathering information from multiple sources, and assessing cases against statutory duties to produce clear outcomes.

You will agree realistic actions with residents, keep cases moving, and work with colleagues and external agencies to secure practical housing pathways. The role emphasises collaboration, inclusivity, and timely, lawful decision‑making.

Qualifications

• Clear and confident communication skills, with the ability to explain processes, options and decisions.
• Strong decision‑making and judgement, using evidence to reach balanced conclusions.
• Analytical and investigative skills, with experience gathering and interpreting information.
• Ability to manage a varied caseload, meeting statutory timescales.
• Experience of accurate record‑keeping using ICT systems and maintaining audit‑ready case notes.

Responsibilities

• Manage a varied caseload and gather information from different sources.
• Assess circumstances against statutory duties and produce clear written outcomes.
• Agree realistic actions with residents and keep cases moving at pace.
• Work with colleagues and external agencies to secure practical housing pathways.
• Build effective working relationships with partner organisations to achieve timely, lawful outcomes.

Skills

Communication skills

Decision making

Analytical skills

Case management

Cross‑agency collaboration

Equality & inclusion

Job description

Working Hours:

35 Hours Per Week (Rota covering 9am-7pm, including 11am-7pm shifts)

Contract Type:

Full-Time, Permanent

Closing Date:

10 November 2026

Closing time:

11:59 pm

Interview Method:

Face to Face Assessment Centre followed by an Interview

Additional Information:

Please refer to the Personal Statement Guidance document in Additional Information under the Role Profile . This guidance is essential and will form a key part of the application process

This Role Is Subject To

2 References - where possible we require 3 years' history

DBS (Disclosure and Barring Service) clearance -

this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request

Manchester’s Housing Solutions Service delivers the Council’s statutory homelessness duties under the Homelessness Reduction Act 2017. Our priority is early intervention, helping residents keep their homes where possible, and ensuring people understand their options and next steps when a move becomes necessary. Homelessness prevention sits at the centre of our approach.

The role holder will manage a varied caseload, gathering information from different sources, assessing circumstances against statutory duties and producing clear, accurate written outcomes.

The role holder will agree realistic actions with residents, keep cases moving at pace and work with colleagues and external agencies to secure practical housing pathways.

The role holder will build effective working relationships with partner organisations, sharing advice and information appropriately to achieve timely, lawful decisions and sustainable outcomes.

We would love to hear from you if you have experience of:

• Clear and confident communication skills, with the ability to explain processes, options and decisions in a straightforward and respectful way, including during difficult conversations.
• Strong decision‑making and judgement, using evidence to reach balanced conclusions and understanding when to seek further advice.
• Analytical and investigative skills, with experience of gathering, checking and interpreting information from different sources.
• Ability to manage a varied caseload, prioritising work effectively and meeting statutory or service timescales.
• A practical, problem‑solving approach, with the confidence to progress cases and identify realistic next steps.
• Experience of accurate record‑keeping, using ICT systems to maintain clear, timely and audit‑ready case notes and correspondence.
• Ability to work collaboratively with colleagues and external partners to achieve positive outcomes.
• Commitment to equality, fairness and inclusive service delivery, treating people with respect and professionalism.
• Willingness to work to a rota, including shifts between 11am and 7pm.
• Ability to undertake an enhanced DBS check.

Working for Manchester City Council is a chance to make a real difference in a diverse city that leads change and improves lives. Whether you’re supporting communities or improving public services, you’ll help create opportunities and shape a better future for everyone

Benefits We Offer

• Up to 26 days’ annual leave, rising to 31 days after five years’ service
• Buy up to two extra weeks’ leave
• Up to 3 days’ volunteering leave
• A 35-hour work week for full-time roles
• We review pay each year and recognise three trade unions
• The UK’s largest local government pension scheme
• Enhanced parental and carers leave
• Employee discounts and perks
• Good Employment Charter member

For more information about working for Manchester Council, please visit Careers - Manchester City Council

Creating an Inclusive Team at Manchester City Council

Manchester City Council values equality and works to provide a fair and inclusive environment for a workforce that is as diverse as the communities it serves. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly welcome applications from candidates identifying with one or both of those characteristics.

Guaranteed Assessment Scheme

Requirements

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care.
• If you consider yourself to be disabled or if you have a long-term condition
• Have you completed the GM Elevate (Leadership Development) Programme or any MCC positive action programmes?

When You Join Us

We’re a Disability Confident Employer, Offering

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

For more information about the role or any adjustments, email [e-mail].

What We Will Need From You If You're Successful

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

Other Relevant Information

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

For more information about the role, please ensure that you read the role profile attached.

GM Elevate Programme

If you have completed the GM Elevate( Leadership Development) Programme within the last two years, please indicate this within the 'Personal Statement' section or 'Supporting Statement' section of your application.

Use of Artificial Intelligence (AI)

Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

Accessible Formats

Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.

For informal enquiries, or to request a copy of the rota, contact Vivienne Feeney on 0161 219 6399 or [e-mail].