Team Leader - Participant Progression & Performance

Serco Group Plc; Highgate; In loco; GBP 30.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Pension scheme

Training courses

Employee assistance program

Wellbeing support

Retail discounts

Volunteer day

Staff networks

Descrizione del lavoro

Serco Group Plc is seeking a Team Leader (Participant Progression) to lead a team of Progression Job Coaches, driving employment outcomes and high-quality service delivery in the Restart programme.

You will coach and manage performance, analyse data, and build strong relationships with internal teams, employers and Jobcentre Plus, while supporting recruitment and development and ensuring contract compliance.

Competenze

• Experience leading and developing teams in employability or similar customer-focused environments.
• Demonstrable experience of performance management and using data to improve outcomes.
• NVQ Level 3 or equivalent qualification, experience or knowledge.

Mansioni

• Lead, motivate and support a team of Progression Job Coaches to achieve KPIs such as job starts, first earnings and outcomes.
• Monitor team performance through regular reviews, coaching and development conversations with corrective actions when required.
• Analyse performance data to drive continuous improvement and delivery success.
• Build relationships with internal teams, partners, employers and Jobcentre Plus to support progression.
• Support recruitment, onboarding and development activities for new colleagues.
• Ensure compliance with contractual requirements and service standards.
• Promote a culture of learning, collaboration, innovation and high performance.

Conoscenze

Leadership

Performance management

Stakeholder relationships

Team coaching

Data analysis

Formazione

NVQ Level 3 or equivalent

Strumenti

Microsoft Word

Excel

Outlook

PowerPoint

Descrizione del lavoro

Serco Group Plc is seeking a Team Leader (Participant Progression) to lead a team of Progression Job Coaches, driving employment outcomes and high-quality service delivery in the Restart programme.

You will coach and manage performance, analyse data, and build strong relationships with internal teams, employers and Jobcentre Plus, while supporting recruitment and development and ensuring contract compliance.