Team Leader, Participant Progression & Performance

Serco Limited; Birmingham; In loco; GBP 32.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days’ holiday plus bank holidays

Up to 6% contributory pension scheme

Internal courses and qualifications

Employee Assistance Programme

Descrizione del lavoro

Serco Limited in Birmingham is seeking a Team Leader (Participant Progression) to lead a team of Progression Job Coaches in the Restart programme. You’ll drive performance, coach staff and ensure high-quality service delivery to help participants overcome barriers to employment and achieve long-term goals.

You will monitor performance, manage data, build strong relationships with employers and Jobcentre Plus, and support recruitment and development.

Competenze

• Experience leading, managing and developing teams in a customer-focused environment.
• Ability to use data to drive improvements in outcomes and performance.
• Qualified to NVQ Level 3 or equivalent qualification, experience or knowledge.

Mansioni

• Lead, motivate and support a team of Progression Job Coaches to achieve KPIs such as job starts, first earnings and outcomes.
• Monitor team performance through reviews, coaching and development conversations and take corrective actions.
• Analyse performance data and MI to drive continuous improvement and delivery.
• Build relationships with internal teams, partners, employers and Jobcentre Plus to support progression.
• Support recruitment, onboarding and development activities for new colleagues.
• Ensure compliance with contractual requirements, customer service standards and policies.
• Promote a culture of learning, collaboration, innovation and high performance.

Conoscenze

Team leadership

Performance management

Data analysis

Stakeholder relationship management

Recruitment & onboarding

Policy & compliance

People development

Formazione

NVQ Level 3 or equivalent

Strumenti

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Descrizione del lavoro

Serco Limited in Birmingham is seeking a Team Leader (Participant Progression) to lead a team of Progression Job Coaches in the Restart programme. You’ll drive performance, coach staff and ensure high-quality service delivery to help participants overcome barriers to employment and achieve long-term goals.

You will monitor performance, manage data, build strong relationships with employers and Jobcentre Plus, and support recruitment and development.