Team Leader

Sovereign & Bale; East Midlands; Vor Ort; GBP 34.000 - 46.000; Vollzeit

Zusammenfassung

Sovereign & Bale is seeking a Team Leader to guide Mentors and Activity Co-ordinators in a youth employment and employability setting. The role focuses on day-to-day performance, high-quality delivery, and helping participants move into sustained work.

You will coach staff, monitor outcomes, and maintain compliant case management while collaborating with Jobcentre Plus, employers and training providers across multiple sites.

Qualifikationen

• Experience leading or coaching teams in employability or target-driven environments.
• Ability to manage performance against targets and drive improvements.
• Strong relationship-building with employers, Jobcentre Plus and local partners.

Aufgaben

• Lead, motivate and support Mentors and Activity Co-ordinators to deliver high-quality employment support.
• Monitor team performance against contractual targets, including engagement and outcomes.
• Review caseload progression to ensure participant employment trajectories.
• Ensure action planning, regular contact with participants, employer engagement and in-work support.
• Use management information to identify risks and improve delivery.
• Conduct regular one-to-ones, staff reviews and coaching sessions.
• Provide constructive feedback and support colleagues to improve performance and quality.
• Support recruitment, onboarding and induction of new team members.
• Build effective relationships with Jobcentre Plus, employers and training providers.
• Support referrals and employment opportunities for young people.
• Ensure accurate case management and compliance with audit requirements.
• Maintain knowledge of local labour markets and youth employment opportunities.

Kenntnisse

Team leadership

Performance management

Stakeholder engagement

Coaching

Data / MI literacy

Multi-site travel

Jobbeschreibung

Team Leader

Location: Midlands (Covering Buckinghamshire, Berkshire, Oxfordshire, South Midlands, Leicester and Rutland)
Salary: £40,000 per annum
Contract: Permanent

The Role

Are you an experienced team leader, supervisor or coach with a background in employability, youth employment, welfare-to-work, customer service or another performance-led environment?

We’re looking for a Team Leader to lead, motivate and support a team of Mentors and Activity Co-ordinators, helping young people aged 18–24 overcome barriers, move into employment and sustain their careers.

This is a hands‑on leadership role where you’ll be responsible for day-to-day team performance, quality of delivery and participant progression, while working closely with employers, Jobcentre Plus, local partners and internal teams.

You’ll support and manage a team of Mentors and Activity Co-ordinators, ensuring they deliver a consistent, high-quality participant journey from engagement through to job start and sustained employment.

You’ll monitor performance, coach your team, identify risks and address underperformance, while creating a positive and accountable team culture focused on achieving excellent participant outcomes.

Key responsibilities

• Leading, motivating and supporting Mentors and Activity Co-ordinators to deliver high-quality employment support.
• Monitoring individual and team performance against contractual targets, including engagement, job outcomes and sustainment.
• Reviewing caseloads to ensure participants are progressing effectively towards employment.
• Ensuring Mentors deliver effective action planning, regular participant contact, barrier removal, employer engagement and in-work support.
• Using management information and performance data to identify risks, improve delivery and address underperformance.
• Conducting regular one-to-ones, staff reviews, observations and coaching sessions.
• Providing constructive feedback and supporting colleagues to improve performance and quality.
• Supporting the recruitment, onboarding and induction of new team members.
• Building effective relationships with Jobcentre Plus, employers, training providers, local stakeholders and support agencies.
• Supporting the development of referral routes and employment opportunities for young people.
• Ensuring accurate case management, record keeping and compliance with contractual and audit requirements.
• Maintaining knowledge of local labour markets, youth employment opportunities, benefits and wider support services.
• Promoting a positive, inclusive and performance-focused team culture.
• Ensuring delivery meets safeguarding, data protection, health and safety, equality, quality and compliance requirements.

Skills and Experience

• Experience leading, supervising or coaching colleagues within **employability, youth employment, welfare-to-work, customer service or another target-driven environment**.
• Experience managing performance against targets and holding colleagues accountable for results.
• An understanding of caseload management, participant engagement, action planning, job outcomes and sustainable employment.
• Experience providing coaching, feedback, observations, one-to-ones or structured performance reviews.
• The ability to use management information and performance data to identify priorities and improve delivery.
• Strong relationship-building skills, with the confidence to work with employers, Jobcentre Plus, training providers and local stakeholders.
• Knowledge of local labour markets, youth employment challenges, employment support and barriers faced by young people would be advantageous.
• Excellent communication, influencing and interpersonal skills.
• Strong organisational skills and the ability to manage competing priorities.
• Good IT and administration skills, including Microsoft Office, case management systems and digital communication tools.
• A genuine passion for helping young people move into sustainable employment.
• A positive, supportive and accountable approach to team leadership.
• Ability and willingness to work from an assigned office location, working flexibly across sites, with willingness to travel locally to support delivery, stakeholders, employers and team activity.