Team Leader Operations (Days)

gategroup; Park Central; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Free onsite parking

Complimentary meals and beverages

Free uniform

Company sick pay

Pension scheme

Paid Holiday

Refer a friend scheme

Cycle to work scheme

Discount platform access

Free counselling sessions

Job summary

gategroup is seeking a Team Leader for a 12-month fixed-term contract in the UK. The role requires managing a 5 on 3 off pattern with a 07:00–16:30 shift, ensuring targets are met and KPIs met. In-house training, meals, parking and a pension scheme support your development and long-term commitment.

You will lead a team in a fast-paced environment, drive performance, and uphold health and safety standards while maintaining excellent customer service and staff welfare.

Qualifications

• A-levels or equivalent and/or relevant work experience.
• Extensive experience in a similar role, preferably in catering or hospitality.
• Basic Hygiene knowledge.
• Experience in production/manufacturing/stores environment.
• Experience in a fast-paced deadline-driven environment.
• Demonstrable accountability.

Responsibilities

• Plan and manage the team’s output to meet business, section and customer targets.
• Monitor performance daily and escalate concerns to the Duty Manager.
• Conduct shift briefings and report KPI data.
• Attend daily operational meetings and present requested information.
• Resolve conflicts with strong communication and negotiation.
• Create a positive working environment and maintain compliance.
• Cover health and safety, food safety and security requirements.
• Act as point of contact between unit and airside operation as needed.
• Contribute to and manage within defined working systems for quality service.
• Rotate through departments and cover a 7-day operation when required.

Skills

Numerate and literate

Strong English communication

Team leadership

Integrity and professionalism

Microsoft Office proficiency

Education

A-levels or equivalent

Tools

Microsoft Excel

Outlook / Word

Job description

Team Leader Operations - Fixed Term Contract - 12 Month - Can go PERM!

Job Overview

Regular roster of 3 on 3 off shift, availability for 07:00am - 4:30pm, Free onsite parking, complimentary meals and refreshments, free uniform, free life insurance, company sick pay, pension scheme. Start dates ASAP subject to referencing.

What will life as a Team Leader in the gategroup team look like for you.

• Competitive salary and benefits
• 5 on 3 off pattern 07.00am - 4.30pm
• Inhouse training and development
• Complimentary meals & beverages
• Free Uniform
• Company sick pay
• Free on-site parking
• Paid Holiday
• Pension scheme to help you save for your future
• Bespoke employee support programme, including free counselling sessions
• Refer a friend scheme with generous bonuses for each successful referral
• Access to a great discount platform, saving you money on everyday purchases and so much more
• Cycle to work scheme

Main Duties and Responsibilities

• Plan and manage the team’s output to ensure delivery of business, section and customer targets.
• Carry out performance monitoring of team members on a daily basis and escalating concerns to Duty Manager or Unit Manager.
• Ensure shift briefings, capture of key information and display / report relevant KPI’s.
• Attend/conduct daily operational meetings/briefings. Present accurate information and data as requested.
• Resolve conflict/provide solutions by exercising high levels of influencing, negotiation and communication skills.
• Create a positive working environment.
• Maintain legal/compliance across health and safety, food safety, Department for Transport (DfT), security, gateOPEX (in-house operational excellence programme).
• Point of contact between the unit and the airside operation as required during the day
• Contribute and manage within defined systems of working to ensure quality of product, service to the customer and team progression/development.
• Follow company, process and section procedures.
• Instigate and support continuous improvement initiatives.
• Deputise for Duty Manager when required.
• Rotate through different departments/units as reasonably required.
• Ability to cover a 7-day operation
• To meet all targets and deadlines as requested

Qualifications and Experience:

Education:

• A-levels or equivalent and/or relevant work experience.

Work Experience:

• Extensive experience in a similar role, Previous experience in the food industry preferred.
• Working knowledge of Basic Hygiene
• Ideally some experience in a production/manufacturing/stores environment
• Experience of working in a fast-paced deadline driven environment.
• Demonstrable experience of taking accountability

Skills & Knowledge:

• Numerate and literate, ability to interface with management
• Must demonstrate integrity, confidentiality and professionalism at all times
• Ability to work efficiently using own initiative to resolve issues
• Ability to build relations and manage diverse teams
• Effective verbal and written communication skills in English,
• Good working knowledge of Microsoft Applications (Outlook, Word, Excel)
• Ability to work under pressure and to tight timescales, prioritising as appropriate
• Proactive and positive/flexible attitude

Previous experience in a catering or hospitality role is desirable but not essential. You must be able to work shifts and be keen to learn. In addition to job - related training, you will develop your skills in team work, time management, multi-tasking, communication and attention to detail. All applicants must have the right to work in the UK, undertake a CRC (Criminal Record Check) and provide 5 years of checkable referencing history. For anytime spent outside the uk exceeding 6 months, you must be able to provide a CRC (Criminal Record Check) for that country. If you share our values of excellence, passion, respect and responsibility, don’t miss out on this opportunity to join our team.