Driver Team Leader Driver - Nights

gategroup; West of England; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Overtime opportunities

4 on 4 off shifts

Inhouse training

Free meals & beverages

Free uniform

Company sick pay

Free on-site parking

Paid holiday

Pension scheme

Employee support programme

Refer a friend bonuses

Discount platform

Cycle to work

Job summary

gategroup is hiring a Driver Team Leader in Bristol to supervise drivers and loaders, ensuring timely dock departures and accurate instructions. You will mentor staff, enforce safety and security rules, and coordinate with airport operations to meet airline schedules.

The role involves overseeing airside activities, maintaining high service standards, and supporting continuous improvement across catering operations for customer airlines.

Qualifications

• GCSEs or higher education or equivalent work experience.
• Food hygiene-related education/training.
• Leadership and customer service experience required.
• Experience in coordinating operations in a catering/airline environment preferred.

Responsibilities

• Oversee Driver and Loader, lead work schedules, and conduct briefings as needed.
• Ensure dock departure times are met and work instructions are followed.
• Ensure regulatory compliance (Security/Safety/Company Rules).
• Mentor and sign off remedial training for staff and new hires.
• Coordinate incident investigations per local/company rules.
• Monitor airside activities to meet flight schedules and airport rules.
• Act as liaison between gate operations and Airport/Customer Teams.

Skills

Leadership

Customer service

Operational coordination

English communication

Attention to detail

Team management

Problem solving

Education

GCSEs or higher

Food hygiene training

Tools

Microsoft Office

Job description

We are currently looking to recruit a Driver Team Leader Driver to join our team based in Bristol. As a Driver Team Leader, you will report into the Transport / Dispatch Shift Managers and will be responsible for the delivery of Customer Service and Operational requirements for all customer airlines and ensuring the flights are catered to agreed specifications. Additionally, you will be responsible for the final catering handover, liaising with department supervisors to secure the correct quantities, the right quality and the required scheduled dock departures as well as supervising all airside personnel.

What will life as a Driver Team Leader Driver in the gategroup Team look like for you.

• Opportunities for overtime.
• Rotating shifts based on 4 on 4 off pattern, starting from 19:00 - 06:30.
• Inhouse training and development.
• Complimentary meals & beverages.
• Free Uniform.
• Company sick pay.
• Free on-site parking.
• Paid Holiday.
• Pension scheme to help you save for your future.
• Bespoke employee support programme, including free counselling sessions.
• Refer a friend scheme with generous bonuses for each successful referral.
• Access to a great discount platform, saving you money on everyday purchases and so much more.
• Cycle to work scheme.

Main Duties & Responsibilities

• Oversees Driver and Loader, ensures effective execution of their work schedules at individual and task level, leading and conduct briefings as and where necessary.
• Ensures dock departure times are met.
• Assures that the correct work instructions are available, followed and where necessary reiterated.
• Ensures compliance with the regulations (Security / Country / Safety / SQOR / Company Rules and Procedures).
• Supervises, mentors and oversees new and recurrent employee training and signs off remedial training.
• Participates in PRIDE/Squad.
• Resolves and or escalates conflict issues, providing solutions and executing corrective actions when required.
• Co-ordinates and ensures investigations of incidents/accidents are carried out in accordance with local / company rules.
• Reviews pre trip truck inspections file and actions necessary items.
• Monitors airside activities to ensure compliance to the customers’ flight schedules, local airport rules and national guidelines.
• Acts as a point of contact between Gate Gourmet airside operations and Airport / Customer Operations Teams.

Qualifications:

Education:

• Educated to GCSE’s or higher and/or relevant equivalent work experience at similar level.
• Food and hygiene related education/training.

Work Experience:

• Previous Experience of leading diverse teams
• Previous Customer Service experience.
• Previous operational coordination experience.
• Good working knowledge of in-flight catering operations preferred.

Other Skills: (Certification, Licenses and Registration)

• Excellent organisational skills with a strong attention to detail.
• Must always demonstrate integrity, confidentiality, and professionalism.
• Ability to work efficiently using own initiative to resolve issues.
• Ability to build relations and manage diverse teams.
• Effective verbal and written communication skills in English; able to communicate at all levels.
• PC Literate with good working knowledge of Microsoft Applications (Outlook, Word, Excel).
• Ability to work under pressure and to tight timescales, prioritising as appropriate.
• Proactive and positive/flexible attitude.

Our values:

Excellence -runs through everything we do. You'll work with people who care about getting it right, where quality isn't a checkbox but a mindset. We invest in your craft because when you grow, we all soar. We value our people!

Passion -fuels us. Whether you're in the kitchen, on the tarmac, or behind a desk, you'll feel the buzz of an industry that never sleeps. Your ideas matter, your voice is heard, and the work you do today lands on a tray table tomorrow.

Responsibility -means something here. We're shaping the future of sustainable aviation catering, reducing waste, championing local suppliers, and making choices that protect the planet our passengers fly over. You'll be part of something that goes beyond profit.

Respect -isn't negotiable. Different backgrounds, different talents, one team. We celebrate what makes each person unique and build a culture where every one belongs, grows, and succeeds together.

All applicants must have the right to work in the UK, undertake a CRC (Criminal Record Check) and provide 5 years of checkable referencing history.

If you share our values of excellence, passion, integrity and accountability, don’t miss out on this opportunity to join our team.