Team Leader Operations

gategroup; Braintree; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Free onsite parking

Complimentary meals

Free Uniform

Company sick pay

Pension scheme

Free life insurance

Refer a friend scheme

Cycle to work scheme

Discount platform access

Job summary

gategroup is seeking a Team Leader to support unit operations, manage daily outputs, and take ownership of meeting targets. You will lead a day shift team across a 7-day operation with weekend coverage when needed.

Benefits include free onsite parking, complimentary meals, pension, life insurance, and a supportive environment with ongoing inhouse training.

Qualifications

• Education: A-levels or equivalent or relevant work experience.
• Extensive experience in a similar role, preferably in food/logistics.
• Experience in a fast-paced deadline driven environment.

Responsibilities

• Plan and manage the team’s output to deliver business, section and customer targets.
• Monitor performance of team members and escalate concerns to Unit Manager.
• Lead shift briefings and report KPIs, attend daily operational meetings.
• Resolve conflicts with influencing, negotiation and communication skills.
• Cover a 7-day operation and rotate through departments as required.
• Ensure health and safety, food safety, and compliance with procedures.

Job description

Free onsite parking, complimentary meals and refreshments, free uniform, free life insurance, company sick pay, pension scheme. Start dates ASAP Subject to referencing.

As a Team Leader you will support the unit operations in managing the daily operation, taking ownership and accountability for meeting operational objectives and targets through the effective management of the day shift team.

What will life as a Team Leader in the gategroup team look like for you.

• Shift - Monday to Friday with Weekend Coverage When Needed
• Inhouse training and development
• Complimentary meals & beverages
• Free Uniform
• Company sick pay
• Free on-site parking
• Paid Holiday
• Pension scheme to help you save for your future
• Bespoke employee support programme, including free counselling sessions
• Refer a friend scheme with generous bonuses for each successful referral
• Access to a great discount platform, saving you money on everyday purchases and so much more
• Cycle to work scheme

Main Duties and Responsibilities

• Plan and manage the team’s output to ensure delivery of business, section and customer targets.
• Carry out performance monitoring of team members daily and **escalate concerns** to Unit Manager.
• Ensure shift briefings, capture of key information and display / report relevant KPI’s.
• Attend/conduct daily operational meetings/briefings. Present accurate information and data as requested.
• Resolve conflict/provide solutions by exercising high levels of influencing, negotiation and communication skills.
• Obtain an airside pass
• Understanding of vehicle fleet
• Training both unit and airside/banksman/door.
• Create a positive working environment.
• Maintain legal/compliance across health and safety, food safety, Department for Transport (DfT), security, gateOPEX (in-house operational excellence programme).
• Point of contact between the unit and the airside operation as required during the day
• Contribute and manage within defined systems of working to ensure quality of product, service to the customer and team progression/development.
• Follow company, process and section procedures.
• Instigate and support continuous improvement initiatives.
• Deputise for Unit Manager when required.
• Rotate through different departments/units as reasonably required.
• Ability to cover a 7-day operation
• To meet all targets and deadlines as requested

Qualifications and Experience:

Education:

• A-levels or equivalent and/or relevant work experience.

Work Experience:

• Extensive experience in a similar role, Previous experience in the food and/or logistics industry preferred.
• Working knowledge of Basic Hygiene
• Ideally some experience in a production/manufacturing/store’s environment
• Experience of working in a fast-paced deadline driven environment.
• Demonstrable experience of taking accountability

Skills & Knowledge:

• Numerate and literate, ability to interface with management
• Must demonstrate integrity, confidentiality and professionalism always
• Ability to work efficiently using own initiative to resolve issues
• Ability to build relations and manage diverse teams
• Effective verbal and written communication skills in English,
• Good working knowledge of Microsoft Applications (Outlook, Word, Excel)
• Ability to work under pressure and to tight timescales, prioritising as appropriate
• Proactive and positive/flexible attitude