Team Leader - Linen Services

NUH; Nottingham; On-site; GBP 28,000 - 31,000; Full time

Job summary

Nottingham University Hospitals (NUH) is recruiting a Linen Services Supervisor to lead the Linen Service team across QMC/City sites. You will ensure a high quality linen supply for the Trust, drive daily productivity and meet PPOH targets to support patient care.

The role involves staff management, rota planning, annual appraisals and developing a multi-skilled team, with responsibilities across laundry operations and soiled/foul linen handling.

Qualifications

• GCSEs in English and Math or equivalent
• ILM Team Leader award level 3 or supervisory training
• NVQ/SVQ Level 3 in Laundry/Housekeeping/Facilities
• IOSH Working Safely certificate
• Health and Safety Training

Responsibilities

• Lead Linen Service Assistants and supervise daily operations
• Manage rotas and staff development plans
• Ensure delivery of clean linen for the Trust and meet PPOH targets
• Deputise for Linen Production Manager as required
• Provide annual appraisals and set short/medium/long-term goals

Skills

Team leadership

Communication

Rotas

Staff development

Education

GCSEs English and Maths

ILM Team Leader

NVQ/SVQ Level 3 in Laundry/Facilities

IOSH Working Safely

Tools

Excel

Word

Stock systems

Job description

Nottingham University Hospitals (NUH) is the biggest employer in Nottingham with over 19,000 staff

Main area Estates Grade Band 4 Contract Permanent Hours Full time - 37.5 hours per week (06h00 - 14h00 Mon - Fri) Job ref 164-8348963

Site Cross Campus Town Nottingham Salary £28,392 - £31,157 per annum Salary period Yearly Closing 01/11/2026 23:59

Job overview

The post holders are responsible for ensuring a high quality and responsive Linen service is available for the Trust, its patients and staff with direct responsibility for Linen service assistants.

The post holders will develop, motivate and lead this professional team to provide the Trust’s Linen Service department with responsibility to ensure the deployment of staff to meet the organisations requirements and will be expected to challenge the traditional boundaries of service delivery by introducing innovative change to develop a multi-skilled team of staff.

The post holders will assist the management team in achieving its business and operational goals in line with the needs of the users and contributing towards the Trust’s capacity objectives.

The Post holders may be required to work in any of the areas operated by Linen Services across the trust.

This role will be sited at theQMC / City site but will be expected to cover the other site as and when required.

Main duties of the job

In addition to the below summary you need to familiarize yourself with full the Job Description and Person Specification documents attached to this advert.

Listed below is the range of services predominantly covered by the scope of the job description and as directed by the Linen Service Management Teams on a daily basis; some of which may only be pertinent to either one or both campuses. This post will be responsible for the production of clean linen for the Trust through the laundry and dry cleaning unit. The laundry currently produces 155,000 pieces of linen per week and this is essential to the operation of the Trust and patient care. The post holders will be responsible for achieving the current PPOH target and helping to drive forward productivity on a daily basis.

Directly responsible for the performance of Linen service assistants, reporting to the Linen Production Manager.

Deputise for the Linen Production Manager as required by the Management Team.

Set objectives and agree personal development plans for all staff and ensure that their performance is monitored inline with Trust policies. Plan and carry out annual appraisals and that plans are in place for staff to meet short, medium and long term goals inline with Trust objectives.

Ensure plans are in place for all staff to receive an annual appraisal and that plans are in place for staff to meet short, medium and long-term goals inline with Trust objectives.

Working for our organisation

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Detailed job description and main responsibilities

Please refer to the job description and person specification attached to the advert for the full details.

Person specification

Training& Qualifications

• A good standard of general education (e.g., GCSEs in English and Math) or equivalent relevant experienc
• ILM Team Leader award level 3 or equivalent level of experience working in a supervisory role or have completed an accredited supervisory training course.
• NVQ/SVQ Level 3 or equivalent experience in Laundry Services, Housekeeping, or Facilities Support
• IOSH Working Safely Certificate
• Health and Safety Training

Experience

• Previous experience in a supervisory or team leader role.
• Experience working in linen services, laundry operations, housekeeping, or facilities
• Experience in managing staff, including rotas and performance.
• Understanding of H&S legislation, COSHH (Control of Substances Hazardous to Health), and infection control procedures.
• Understanding of safe handling for soiled/foul linen
• Experience in the use of laundry machinery and equipment
• Experience in the safe handling of detergents and cleaning chemicals
• Experience in Quality Assurance procedures
• Basic IT Skills in the use of Excel and word documents, email, stock systems, digital reporting, e-rosters, data entry, etc

Communication & Relationships

• Ability to communicate effectively with all levels of staff with understanding of staff with learning difficulties where influencing and persuasive skills are required to advise on all aspects of work-related issues
• Ability to motivate, lead, delegate tasks and support a team
• Negotiating and influencing skills are required for dealing with ward/department staff regarding deliveries and ordering of linen.
• Dealing with staff issues, managing conflict within and from external agencies.
• Must be able to receive complex or sensitive information clearly and accurately from both verbal and documented reports
• Able to provide complex or sensitive information verbally and in range of documentary forms including letters and reports

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Applicants are kindly requested to refrain from using AI at any stage during the recruitment process.

Salary: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are 'at risk' of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks : NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

• Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
• Disclosure and Barring Service: Your post may be subject to a DBS check which incur a cost dependent on the level of check required (£41 for enhanced and £20 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.

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Employer certification / accreditation badges

Name Alex Simonyi Job title Linen and Laundry Manager Email address [e-mail]

Miloslava McLean - [e-mail]