Housekeeper

Transformation Unit; Norwich; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Fast Track Staff Physiotherapy Service

Discounted gym memberships

Excellent pension scheme and annual '£

Wagestream

Free Park & Ride service

Free 24-hours confidential counselling

On-site Nursery

On-site cafes staff discounts

Flexible staff bank

Salary Sacrifice schemes (lease cars,

Job summary

Norfolk and Norwich University Hospitals NHS Foundation Trust is seeking two Housekeepers for the Day Procedure Unit and Same Day Admission Unit. You will maintain high standards of cleanliness, assist with patient comfort, and support infection prevention across clinical and non-clinical areas.

The role offers NHS benefits with shift patterns; a community-focused environment and opportunities for training within a large teaching hospital.

Qualifications

• Basic literacy and numeracy as part of general education.
• Positive attitude, good organisational skills and ability to work in a team are essential.
• Infection prevention and control standards must be followed.

Responsibilities

• Maintain a clean, safe, welcoming environment for patients and staff.
• Monitor and replenish stock; assist with food and drink provision for patients.
• Work with nursing and admin teams to support daily operations.

Skills

Health & Safety awareness

Teamwork

Communication

Prioritisation

Education

GCSE level or equivalent

Food Hygiene Certificate

Job description

Employer Norfolk and Norwich University Hospitals NHS Foundation Trust Employer type NHS Site Norfolk and Norwich University Hospital Town Norwich Salary £25,272 per annum, pro rata Salary period Yearly Closing 30/10/2026 23:59 Interview date 12/11/2026

NHS AfC: Band 2

The Norfolk and Norwich University Hospital (NNUH) is a 1,200-bedded teaching hospital with state-of-the-art facilities for modern patient care: 1100 beds in the PFI and 100 in Cromer Community Hospital.

The NNUH is part of Norfolk and Waveney University Hospitals Group which includes the James Paget Hospital, in Great Yarmouth and the Queen Elizabeth Hospital in King Lynn.

We carry out nearly one million outpatient appointments, day case procedures and inpatient admissions annually. The population we serve is predominantly the people of Norfolk and north Suffolk, although some patients are referred from further afield especially to access specialist services available at this Trust.

Our staff of c10,000 care for and support patients who are referred to us by around 100 local GP practices and from other acute hospitals. We run more than 60 specialist services as a tertiary centre, including more than a dozen specialist cancer and radiotherapy treatments, and we are one of the biggest cancer centres in the country.

We provide complex spinal surgery services, specialist Neonatal Intensive Care, neurosciences services and specialist cardiac services. Our Trust runs specialist dermatology, rheumatology, endocrinology, adult congenital heart disease services, treatment of complex liver and pancreatic diseases in adults, cystic fibrosis services and intestinal failure services. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs.

At NNUH it is our privilege to provide healthcare, and our vision is to ‘provide the best care for every patient’. If this inspires you and you share our values, we really want you to join our team.

Our values support our vision and guide the behaviour of everything we do, these are:

People-focused

We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.

Respect

We act with care, compassion and kindness and value others’ diverse needs.

Integrity

We take an honest, open and ethical approach to everything we do.

Dedication

We work as one team and support each other to maintain the highest professional standards.

We continuously learn and improve to achieve the best outcomes for our patients and our hospital.

We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.

At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with disabilities and long term conditions and people within the LGBT+ community.

Job overview

We are looking for two enthusiastic and motivated Housekeepers to join our friendly Day Procedure Unit (DPU) and Same Day Admission Unit (SDAU) teams at Norfolk and Norwich University Hospital.

Our departments care for patients having planned surgery across a wide range of specialties. We are a busy, supportive team where every role is valued, and every person contributes to delivering a positive experience for our patients.

We are looking for individuals who take pride in their work, enjoy working with people, and are committed to creating a clean, welcoming and safe environment. A positive attitude, good organisational skills and the ability to work well as part of a team are essential.

What makes our team special is our strong teamwork culture. We work closely together, helping one another to provide excellent care and ensuring patients feel respected, informed and cared for throughout their journey. We are proud of our welcoming atmosphere and value every team member.

Our work is guided by the Trust's PRIDE values: People Focused, Respect, Integrity, Dedication and Excellence. These values shape how we support our patients and colleagues every day.

If you are looking for a role where you can make a real difference, develop your skills and be part of a friendly team, we would love to hear from you.

Main duties of the job

The Housekeeper plays an important role in supporting the smooth day-to-day running of the department. Working as part of the multidisciplinary team, you will help maintain a clean, safe, organised and welcoming environment for patients, visitors and staff.

You will be required to support high standards of infection prevention and control by ensuring patient areas, clinical and non-clinical areas are maintained to a high standard. You will be responsible for monitoring and replenishing stock, ensuring equipment and supplies are available, supporting food and drink provision for patients, and reporting any environmental or maintenance concerns appropriately.

This is a patient-facing role: good communication skills, a friendly and professional manner, and a commitment to providing an excellent patient experience are essential. You will work closely with nursing, administrative and clinical teams, contributing to a positive and efficient care environment.

DPU and SDAU are committed to supporting learning and development, encouraging all staff to develop their skills and knowledge. You will be expected to work collaboratively with all colleagues and contribute positively to the team culture.

Please read the full job description for further information. Our opening hours are Monday to Sunday between 07:00 and 22:00, and the shifts are 07:00 to 15:00 and 12:00 to 20:00. We currently do not work Bank Holidays or night shifts.

Working for our organisation

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Detailed job description and main responsibilities

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note that this advertised position, which is part of occupation code 6231 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role

Person specification

Qualifications

• General education to GCSE Level
• Basic literacy and numeracy skills
• Food Hygiene Certificate or willing to undertake relevant short course
• Willing to undertake further training as necessary

Experience

• Personal experience in health care setting
• Experience of working with people

Skills

• Awareness/importance of Health and Safety and Confidentiality
• Ability to prioritise
• Able to work as part of a multidisciplinary team
• Able to work within a changing environment
• Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

The Job Description, which includes a Person Specification, provides a full outline of responsibilities and requirements for this role. Please use your supporting statement to demonstrate how you meet the person specification.

Visa and Immigration

If you are wishing to apply for this role and would require sponsorship (this includes if you are already in a sponsored post and looking to change employer), you can determine the likelihood of obtaining a Certificate of Sponsorship for this post by assessing your circumstances against criteria specified on the gov.uk website https://www.gov.uk/skilled-worker-visa/your-job.

Travelling to work

Staff parking is available onsite; however, this is limited during core working hours. We have more capacity in the evening and at weekends and can usually provide spaces during those hours.

We look to allocate these spaces fairly. Our Travel Office have a set of criteria that staff must meet in order to qualify. If you qualify for a space, you may be placed on a waiting list if we are at full capacity.

The NNUH is served by a number of public buses, and we offer generously discounted monthly passes with First Bus & Konect.

The Costessey Park and Ride runs regularly each day from 06:30 (from P&R) to 20:45 (from NNUH) and this service is free for NHS staff. Applications to the Travel Office for a Trust ID badge are required for this service. We also have a discounted service from the airport P&R if you purchase a bundle. Please see Konect website for further details.

The NNUH host multiple bicycle racks and a salary sacrifice scheme. We also benefit from a Beryl station onsite.

If you work at another Trust site, please discuss travel and parking arrangements at interview.

DBS

If this post involves working with children or adults the application form will ask for information regarding previous convictions as you will be required to undertake a Criminal Record and Barring Check known as a DBS check.

If you are a new employee or registering with the Staff Bank you will need to meet the cost of this unless your salary is below Band 4 (AfC).

NHS Service

Should you be appointed to the post we will need to establish any previous NHS service via the ESR IAT and we will accept the submission of your application as your agreement to this.

UK Professional Registration

You will need to have current UK professional registration where this is a requirement of the role. When you submit an application which includes professional registration details, you are providing consent to the checking and verification of this information.

Application

Following candidate feedback and to reduce our dependency on paper, all our communication with you regarding your application will be by email so could you please check your e-mails (and Spam) regularly.

We value equality in our team and recruit from all sections of the community. We recognise there is a wealth of talent among people who have a disability and if you meet the minimum criteria detailed in the person specification and have a disability, you may wish to be considered under the Guaranteed Interview Scheme by indicating this in the relevant section on your application.

We look forward to receiving your application and if you do not hear within the next four weeks this will usually mean that you have not been short-listed. However, if you wish to confirm this please contact the person indicated on the advert.

Flexibility

Whilst every effort will be made to recruit to the post as it is advertised, there may be occasions where we consider alternative working patterns, such as part time working, or contract types, such as secondments, depending on circumstances. Should you wish to work in a different working pattern to that stated in our advertisement, please indicate this in the supporting statement to your application.

Notice: the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH) will never ask candidates to make any payment during the recruitment process, offer employment without a formal recruitment process, or contact applicants via WhatsApp, social media, or free email accounts. Please only apply for vacancies advertised through official NHS recruitment channels and be cautious of any unsolicited job offers. If you receive suspicious recruitment communications claiming to represent NNUH, do not share personal information or make any payments.

Useful Information

Make sure to follow us on Facebook and Twitter for regular updates about the exciting career opportunities available at NNUH - @NNUHjobs

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.