Team Leader - IT Digital Web Operations

National Trust; Swindon; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Substantial pension scheme up to 10%

Free entry to National Trust places

Rental deposit loan

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking at most Trust places

Job summary

National Trust seeks an experienced technology Team Leader to guide the IT Digital Web Operations team. You will drive stability, security and continuous improvement of customer-facing digital services while leading people and coordinating cross-team projects.

You will shape environments, release and deployment practices, work with third-party suppliers, and maintain secure, resilient systems that support the Trust's strategic goals in a dynamic technology landscape.

Qualifications

• Experience leading teams supporting AWS cloud infrastructure.
• Strong people and strategic leadership skills.
• Knowledge of release management, environment management and FinOps.
• Experience managing third-party suppliers, driving accountability and service outcomes.
• Experience working in Agile environments, supporting successful project and product delivery.
• Knowledge of cloud, DevOps and security tooling, including Kubernetes, Jenkins, Terraform, SIEM and CIRT.
• Strong stakeholder management, influencing and communication skills.
• Experience using operational data and service metrics to drive continuous improvement and performance.

Responsibilities

• Lead the IT Digital Web Operations and System Administration teams to deliver operational support for customer-facing applications across production and lower environments.
• Ensure resources are in place to meet BAU demands and project commitments.
• Oversee design, build, deployment and documentation of environments hosted in-house and with third-party providers.
• Manage out-of-hours support and oversight of the Managed Service Provider.
• Contribute to shaping and delivering the IT strategy to align with organisational goals.
• Maintain secure, resilient and well-governed systems as a key leadership priority.

Skills

People leadership

Strategic leadership

Agile experience

Stakeholder management

Data-driven improvement

Tools

Kubernetes

Jenkins

Terraform

SIEM

CIRT

Job description

Summary

We're looking for an experienced technology Team Leader to join us to lead our IT Digital Web Operations team. You'll ensure the stability, security and continuous improvement of customer-facing digital services. You'll combine strong people leadership with expertise in AWS infrastructure, release and environment management, supporting Agile delivery while enabling the successful delivery and operation of digital products that support the National Trust's strategic goals.

What it's like to work here

IT are a large team that support all technology across the National Trust. We're an inclusive supportive team who strive to work as effectively as possible. This means ensuring cross team collaboration, and a flat structure that reduces hierarchy. We work closely with teams across the wider organisation, with a wide remit supporting everything from networks to websites.

Your contractual location will be our head office in Swindon and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You will be required to work at your contractual location for 40-60% of your working week. This will be discussed in more detail at interview.

What you'll be doing

Responsible for leading the IT Digital Web Operations and System Administration teams, you'll ensure the delivery of operational support for customer-facing applications across both production and lower environments. Day-to-day leadership of the teams will include ensuring resources are in place to meet business-as-usual demands and project commitments. Working with your team, you'll enable the design, build, deployment and documentation of environments hosted in-house and across third-party software solutions. Management of out-of-hours support for systems within IT Digital's remit, including oversight of our Managed Service Provider, will also fall within your responsibilities. As a member of the leadership team, you'll help shape and deliver the IT strategy, ensuring it supports wider organisational objectives while keeping pace with an evolving technology landscape. Security is a critical priority, and you'll play a key leadership role in maintaining secure, resilient and well-governed systems.

Who we're looking for

You'll bring a broad range of the following knowledge, skills and experience, shaped by different sectors or career paths. Please detail in your application how you meet the below criteria:

• Experience leading teams supporting AWS cloud infrastructure, ensuring secure, resilient and reliable services.
• Strong people and strategic leadership skills, with the ability to develop capability and lead change.
• Knowledge of release management, environment management and FinOps, balancing performance, risk and cost.
• Experience managing third-party suppliers, driving accountability and service outcomes.
• Experience working in Agile environments, supporting successful project and product delivery.
• Knowledge of cloud, DevOps and security tooling, including technologies such as Kubernetes, Jenkins, Terraform, SIEM and CIRT.
• Strong stakeholder management, influencing and communication skills, building effective relationships across teams.
• Experience using operational data and service metrics to drive continuous improvement and performance.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places