Information Technology Project Manager

National Trust; Swindon; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Substantial pension scheme up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Job summary

The National Trust is seeking an experienced Project Manager to join their IT Digital team in Swindon. In this fixed-term role, you will lead and support delivery teams, overseeing the quality of changes and enhancements across digital platforms.

This position emphasizes collaboration with stakeholders and management of resources and budgets while enabling seamless operational support for key digital products. The role also allows for flexible working arrangements, requiring attendance at a National Trust location 40-60% of the week.

Qualifications

• Experience in delivery management in digital environments.
• Ability to manage resources, budgets, and governance.
• Confidently work with senior stakeholders.
• Good knowledge of Agile and Waterfall methodologies.
• Experience in supporting live systems and change delivery.
• Strong track record in managing third-party suppliers.

Responsibilities

• Lead delivery teams aligned to product roadmaps.
• Oversee delivery of complex changes and enhancements.
• Manage team budgets and track spending.
• Ensure effective risk management processes are followed.
• Collaborate with internal colleagues and external partners.

Skills

Delivery in digital or technical environments

Resource and budget management

Agile and Waterfall methodologies

Influencing senior stakeholders

Third-party supplier collaboration

Problem-solving abilities

Tools

Jira

Job description

In IT Digital at the National Trust, we build and support the systems that millions interact with every day, including our Website, Online Shop and Holiday Bookings. We’re looking for an experienced Project Manager to join us, leading and supporting a team of Delivery Managers to ensure high-quality delivery across multiple digital workstreams and help create exceptional experiences for our members, supporters, and visitors.

This is a fixed-term contract that will end when the employee returns from secondment. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 12 months.

What it's like to work here

Technology is central to how the National Trust delivers its strategic ambitions. IT Digital builds, manages and supports the systems that help us communicate with our supporters, enable online transactions, and provide seamless digital journeys.

Your contractual location will be our head office in Swindon and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview.

What you'll be doing

You’ll lead one of our delivery teams, making sure work is aligned to product roadmaps and delivers a great experience for millions of supporters. You’ll oversee the delivery of complex changes and enhancements while ensuring our key digital products run smoothly with strong operational support. Managing a broad range of stakeholders will be central to your role, as you’ll work with colleagues across the organisation as well as external partners to deliver shared outcomes.

You’ll also be responsible for managing team budgets, ensuring spend is tracked carefully and remains within agreed limits. As you guide delivery, you’ll apply appropriate governance and frameworks, with the flexibility to use Agile, traditional waterfall methods, or a blend of both depending on the project. Alongside this, you’ll oversee risk management, ensuring risks are identified, tracked, and escalated at the right time to support effective and confident decision-making.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we’re looking for

• Background of delivery in digital or technical environments, ideally with line management experience
• Able to manage resources, budgets, governance, and risk
• Confident influencing and working with senior stakeholders
• Good knowledge of Agile and Waterfall methodologies, and tools like Jira
• Experience supporting live systems, incidents, and change delivery
• Strong track record working with third-party suppliers

• Delivery-focused, with the ability to solve problems and drive clarity

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.