Team Leader - Income

Tai Tarian Ltd; Neath; On-site; GBP 39,000 - 48,000; Full time

Job summary

Tai Tarian Ltd is seeking an experienced Income Team Leader to manage an Income Team, ensuring rent accounts are managed to prevent arrears and maximise income recovery. The role includes supporting officers in complex cases, attending court as required, and providing leadership for welfare benefits advice.

This is a fixed-term 12-month contract with a starting salary of £43,448 after key competencies are met.

Qualifications

• Level 4 qualification in a related subject or equivalent experience.
• Level 3 Leadership qualification, or a commitment to work towards.
• Proven track record of dealing with complex cases and complaints.
• Excellent leadership skills and the ability to inspire and motivate others.

Responsibilities

• Lead an operational Income Team including Benefits Specialists to maximise income recovery.
• Support officers in reviewing complex cases and provide guidance.
• Attend court as required and represent the team when needed.
• Deliver high-quality welfare benefits advice and income maximisation services.

Skills

Leadership

People management

Complaint handling

Education

Level 4 qualification

Level 3 Leadership qualification

Job description

Income Team Leader

About the role

As we continue to grow, Tai Tarian is looking for a self-motivated Income Team Leader to manage an operational Income Team which includes a team of Benefits Specialists, ensuring that all rent accounts are managed appropriately to prevent arrears and maximise income recovery for the organisation. The successful candidate will support officers in the review of complex cases, attend court as required, and provide leadership and guidance to ensure the delivery of high-quality welfare benefits advice and income maximisation services for customers.

This role is for a fixed period of 12 months with a starting salary of £43,448 after key competencies of the role are met.

About you

The right candidate for this role will be a subject matter expert in more than one service area with the ability to complete all aspects of the role, with the agility to support other service areas when required. You will have the skills to be able to effectively lead a team through all people related processes including absence management, conflict resolution, capability, leave and resource planning.

As a Housing Team Leader you will be able to build close personal relationships, engaging and connecting with people on all levels, both internal and external stakeholders. You will require resilience in the role and be able to deal with difficult and challenging situations as well as complaints.

To be considered for the role of the Housing Team Leader you will need to have:

• Level 4 qualification in a related subject or equivalent experience.
• Level 3 Leadership qualification, or equivalent, or a commitment to work towards.
• Excellent leadership skills and the ability to inspire and motivate others, whilst having a positive and solution focused approach to all aspects of the role.
• Proven track record of dealing with complex cases and complaints.

Please see attached role profile for the Team Leader full job description and person specification.

About Us

This is a great opportunity to join a socially conscious award-winning organisation, named Best Sustainable Housing Association in Wales 2021. With over 9,000 properties across our region, we are one of the largest social housing landlords in Wales, making a real difference in our communities.

Every one of us who works for Tai Tarian is passionate and committed to making a difference to our customers, employees, and the surrounding community and we work in a values-led culture that is Be Bold, Be Fair and Be Kind which empowers us to continually grow and change. As we expand to meet demand there are opportunities for career growth in many technical and management directions.

Find out more about us in our , get a feel for what it’s like to work with us, find out what we’re looking for, about our recruitment process and decide whether you can see yourself as a part of our amazing organisation.

As an equal opportunities’ employer, we aspire to have a diverse and inclusive workplace and encourage suitably qualified applicants from all areas of the community.

If you would like further information about this opportunity, please contact [e-mail]